John Noja

Main customer projects :

1. Transformation of the Enterprise Solutions delivery model of a major European telecom operator:
- designed target model & organization and built business case to quantify costs reduction
- defined new roles & responsibilities and optimized processes and IT tools
- launched a trial period to test the relevance of the model and its operational feasibility
- acted as PMO liasing between operational streams such as change mgmt., social labors, deployment strategy...

2. Commercial performance empowerment of a B2B European mobile alliance:
- built the business case for the implementation of a cross-members single invoicing platform
- proposed sales growth levers for common services (e.g. Telecom Expense Management, Device Management...)
- undertook commercial training and certications activities.

3. International bid management and process optimization of the global sales tender team of a major telecom operator:
- led the strategic international RFPs : qualied the opportunity, built the bid strategy and ensured its implementation,
coordinated the countries sales team (up to 26 countries), managed the global bid P&L, and led the commercial
negotiations with the global account manager
- optimized the RFP responses processes and implemented performance improvement internal tools.

4. Reorganization of the management control and purchasing functions of the IT dpt. of a major utilities company:
- produced the Group nancial reporting and designed the budget dashboards
- formalized the modus operandi and undertook change management activities.

Main internal contributions:

1. Animation of the Telecom & Media worldwide community:
- followed-up on the cross-countries commercial opportunities
- managed the relationship with BearingPoint partners (Abeam Japan & West Monroe)
- undertook knowledge mgmt. activities, organized cross-countries seminars and produced industry newsletters.

2. Writing of research papers: examples - study of the ber optic worldwide usage and related services, study of the
impact of the social media usage on mobile operators.

3. Production of commercial pitches and participation in customers’ prospection meetings.

ORANGE (Parnasse, VIP services) - Strategic Marketing Department :
- performed brainstorming and benchmarking as part of diagnosis missions at the onset of projects
- undertook feasibility studies through modeling analysis, SWOT, protability and impact on brand positioning
- set up pricing, client migration and commercialization strategies leading to the appropriate client/ product mix
- interfaced with IT through the denition of required specications for successful deployment
- developed the go-to-market plan (goal, specications, positioning, benets, commercial speech, FAQ …)
- trained operational teams as part of change management initiatives.

- trained in over-the-counter retail banking activities and performed customer services operations

- assisted in managing medical congress, supervised technical and logistic operations and liaised between organizers and speakers