Customer Service Representative/Sales Agent
TeleTech
مجموع سنوات الخبرة :10 years, 4 أشهر
• Provide customer support services on the company platforms.
• Identifying and assessing customers’ needs to achieve satisfaction
• Established and maintained contacts with the new and existing customers as per direction of the seniors.
• Forwarded important and serious matters to the seniors
• Transferred urgent calls to the required departments quickly and accurately.
• Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
• Achieved set targets of the firm by the stipulated deadlines
I used to collect phone bills over the phone for the entire United States of America as they were subscribed to the a post paid account. This telephone company is one of the biggest telephone companies in the state along with Verizon and AT & T.
courses: lo