Secretary to the Office of the Managing Director
Ability Communication Advertising Company
Total years of experience :15 years, 3 Months
Identification and precise execution of duly assigned task from the Managing Director.
Execute proper production of information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data and graphics.
Organizes work by reading and routing correspondence, collecting information, initiating telecommunications.
Maintains office schedule by maintaining calendars for department personnel, arranging, meeting, conferences, teleconferences and travel.
Maintains office confidence and protects operations by keeping confidential.
Prepares reports by collecting information.
Maintains office supplies inventory by checking stocks to determine inventory level, anticipated needed supplies.
Execute Professional Answering of telephone calls
Accurate Arranging of Appointments
Precise Taking of Messages via phone, emails or personal.
Typing and word processing.
Accurate Filing of relevant documents and papers.
Organizing and Servicing Meetings
Liaising with relevant organizations
Maintains Office Supplies inventory by checking stocks to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipts of supplies.
Filling relevant documents
Producing Agendas and Taking Minutes
Managing Database
Prioritizing Workload
Training and Supervising Junior Staff
Handling Correspondence
Implementing New Policies and Procedures
Coordination with mail shots and similarly publicity task
Experienced in all aspects of general office duties. Including dealing with daily correspondence and phone calls.
Designed and implemented new office filling system.
Was instrumental in clearing two month backlog in three weeeks.
Successfully handled the administrative needs of three senior managers.
Coordinated the installation of new customer database and distributed guidance notes to all employees on procedures for use.
Successfully organized weekly office meeting using computerized appointment calendars.
Consistently displayed strong written and verbal communication skills.
Proficient in the use of Microsoft Word, Excel and PowerPoint.
Filed memos letters and contracts.
Experienced in all aspects of general office duties. Including dealing with daily correspondence and phone calls.
Designed and implemented new office filling system.
Was instrumental in clearing two month backlog in three weeks.
Successfully handled the administrative needs of three senior managers.
Coordinated the installation of new customer database and distributed guidance notes to all employees on procedures for use.
Successfully organized weekly office meeting using computerized appointment calendars.
Consistently displayed strong written and verbal communication skills.
Proficient in the use of Microsoft Word, Excel and PowerPoint.
Filed memos letters and contracts.
Assist in the resolution of specific disciplinary or grievances cases, including acting as an mediator between employees and their managers.
Provide an accurate advice on issues arising from employment contracts and laws.
Ensure that the grievance handling and the disciplinary proceedings are carried out in line with the policies of NGHA and government laws.
Provide an individual and/or group advice, guidance, professional support to employees and other professionals with respect to the interpretation and application of employee relations and associated policies, practices and procedures.
Research, identify, and interpret the current emerging employee relations issues, trends, and opportunities; develop and implement programs, initiatives and communications.
Provide assistance, advice and guidance to employee under the provision of National Guard Hospital policy.
Conduct Exit Interviews, process Exit Clearances and prepare Exit Questionnaire Reports. Perform other job related duties as required.
Managing a team of health professional (dentist, nurses) in the Approval Section in administering approvals or rejections of claims duly received by the department.
Providing trainings for delegates of the company assigned in different providers within the Kingdom ( Jeddah, Al Khobar, Dammam, Hofuf) with regards to the company's data base system as well as proper effective interpersonal communication skills.
Organizing quarterly training for Customer Support Representatives regarding accurate and efficient customer care. Responsible for quarterly evaluation of CS Representatives for the improvement of their skills and work ethics. Online and Offline Approval for (OUT patient & Admission Cases)
Train CS Representatives in receiving medical claims by Fax, Study the Case. Check the limitation and the necessary on the company's database system. And then take acceptance or rejection decision. Send the Approved or the Rejected claim by Fax to the related providers specifying the cause of the decision.
Training of CS Representatives in handling calls from the adherents concerning questions with the regards to their benefits and coverage. Assisting providers regarding questions about the policies sent to their facility. Referring adherents to providers and making the necessary arrangements concerning services not available within their network thus giving the adherents the best possible service ever.