IT Support Engineer
Deployed Philippines
Total years of experience :5 years, 7 Months
- Provide comprehensive remote and on-site technical support for hardware, software, and printer issues across various locations.
- Utilize Microsoft 365 Admin Center for onboarding and offboarding tasks, including email creation, license allocation,
- password resets, account unlocking, blocking access, and license removal.
- Manage hybrid Active Directory setups, handling user and computer management, Group Policy Objects (GPO) creation and management, account unlocking, share drive access provisioning, and RDP connection setup.
- Proficiently use ticketing systems and automation tools such as Kaseya PSA, Autotask RMM, ConnectWise Manage, and ConnectWise Automate.
- Implement and manage antivirus solutions including Webroot and Sentinel for enhanced cybersecurity measures.
- Expertise in Microsoft SharePoint, Exchange, and Teams, delivering end-user troubleshooting support.
- Proficient in SonicWall and Cisco Meraki Firewall administration, granting user access to restricted websites.
- Manage different infrastructure setup Hybrid and Full cloud.
- Manage Active Directory User and Computer On-Prem and Full Cloud.
- Provide technical support remotely to software and hardware.
- Utilize remote support using PSA third party tools and ticketing system.
- Support different company small to medium company.
- Highly responsive to user queries, efficiently running diagnostic programs to isolate issues and implementing effective solutions to ensure smooth IT operations.
- Proficient in installing, maintaining, and troubleshooting computer systems and networks, delivering comprehensive
- support for LAN, WAN, routers, switches, and wireless access points.
- Experienced in handling VOIP Phone and IP CCTV Camera systems, ensuring their proper functioning and addressing any technical issues that arise.
- Skilled in graphic design using Adobe Suite, including Photoshop and Illustrator, to deliver visually appealing and engaging solutions for clients.
- Competent in administering ERP manufacturing supply chain modules, encompassing business process mapping, key user training, and report creation.
- Proficient in developing POS modules using Visual Basic and SQL databases, contributing to enhanced retail operations.
Capstone - Automatic Door lock System using Arduino and RFID card