John Vincent Zapanta

• Lead the companys internal automation and AI tooling, turning manual, repetitive processes across
sales, marketing, and operations into reliable automated systems.
• Connected core business platforms — CRM, email marketing, messaging, and spreadsheets — into
automated workflows that keep data in sync and cut manual entry and errors.
• Build and maintain internal applications and AI tools used daily by the team, including a Telegram
based AI assistant and a transaction-document generator.
• Provide hands-on IT and systems support: installing, configuring, and troubleshooting hardware,
software, and equipment to keep operations running with minimal downtime.

• Managed daily sales reporting for the entire service location and reconciled payments against service
orders for accuracy.
• Handled customer inquiries across multiple channels and supported multi-brand products (Samsung,
Oppo, Dyson, Sony, Laurastar).
• Recorded service-process transactions accurately throughout the repair and service lifecycle.

• Provided L1/L2 support for Samsung, Nokia, Huawei, Honor, and Lenovo
devices using official tools; installed, configured, and troubleshot desktops, printers, scanners, and
mobile devices.
• Logistics & Inventory: Coordinated courier services, processed purchase orders, planned daily
routes, and controlled inventory levels and forecasting per branch needs; resolved discrepancies and
improved procedures to reduce costs.
• Customer Service: Handled customer inquiries, sales reports, and petty cash, ensuring accurate
information and high customer satisfaction.