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John Adams Dapiaoen, SUPERVISOR

John Adams Dapiaoen

SUPERVISOR·The Ritz-Carlton

Saudi Arabia

Work experience

Total years of experience: 2 years, 3 months

SUPERVISOR

June 2019 - August 2021

The Ritz-Carlton

United Arab Emirates

June 2019 - August 2021

Responsible for overseeing restaurant operations including the issues pertaining to guests' dining experience, such as quality control, staff management, and health and safety regulations. Assists in developing the corrective action plan and trains team members to improve the quality of service. Supports the management in achieving the goals. Directs and motivates team members to achieve financial goals and guestVoice scores, by setting daily and monthly goals in terms of sales and creating wow stories.
ACCOMPLISHMENTS
#1 Chinese Restaurant in Riyadh TripAdvisor and #7 of 863 Restaurants in Riyadh TripAdvisor 2020 Travelers' Choice TripAdvisor Restaurant of the Year Saudi Arabia BBC Good Food Awards 2019 Only Food and Beverage outlet won the hotel's Lightning Strike competition for guestvoice monthly score goal. 2019 Employee Engagement Survey - 100%
Company industry:
Hospitality & Accomodation
Job role:
Engineering

Skills

COORDINATING

Expert

EMPLOYEE ENGAGEMENT

Expert

MANAGEMENT

Expert

MANDARIN CHINESE

Expert

OPERA (WEB BROWSER)

Expert

OPERATIONS

Expert

QUALITY CONTROL

Expert

RESERVATIONS

Expert

SALES

Expert

STAFF MANAGEMENT

Expert

Languages

Italian

Expert

English

Expert