Sales Manager cum Membership Consultant
Elevation Fitness
Total years of experience :13 years, 7 Months
Sales Manager
•Ensuring timely communication within the team and providing regular feedback to all the team members.
•Ensuring that the team budget is done before the month end.
•Providing training to junior and new team members.
•Dealing with and resolving problems and issues which arise
•Ensuring all reports are done and submitted before the deadline.
•Reporting to General Manager.
•Coordinating with other Department Heads.
•Monitor budget and produce weekly/ and monthly reporting where applicable.
•Managing Rotas to ensure adequate cover to all branch at all times to ensure the provision of consistent service.
•Ensuring that the team are correctly attired and project as a professional image at all times.
Membership Consultant
•Conduct initial introductions, presentations and tour of the facility centre as well as other enquiries such as phone, email and website.
•Prospecting new members and maintain customer database.
•Implement membership sales strategies.
•Reaching and surpassing month sales projection.
•Building network of contacts through prospecting and referrals
•Answering visitors' enquiries about the company and its services.
•Setting appointments, filing, keyboarding/data entry.
•Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
•Updates appointment calendars.
•Receives, sorts, and routes mail.
•Takes payments for services.
•Performs other clerical duties such as filing, photocopying, and collating.
The prime role is to monitor and react to current daily trends by analyzing Service Level data and staff availability to maximize Service Level and Margin results.
Prime Management of the daily Service Level Results and impacts to Margins
Command Center for Multi skill and Multi Site Queues.
Single skill and site queues managed by the Command Center / Supervisors.
Manage all approved Exception codes into Timetable, real time to ensure correct Staff levels are reflected in Timetable
Manage all off line Events as per Service Level and margin results
Manage Overtime and Voluntary Time Out requirements
Real time contact with Client as required.
Daily look back explanations - what impacted Service Level
Provides interval wise analysis
Raising alerts to the management team in case of miss in performance (High Average Handling Time, Low staffing and miss in Service Level)