Total Years of Experience: 19 Years, 2 Months
February 2016
To December 2018
Scania After Sales Manager (3 dealers)
at SMG Co.
Location :
Egypt - Cairo
• Built and maintained long-term friendships with customers with a special care for key accounts.
• Defined and developed Standards, procedures and routines for the services area according to manufacturer’s guidelines.
• Reviewed pricing policy& labor rates as a part of the brand plan of competition.
• Performed financial analysis and network planning regarding customers and volumes.
• 2017, Raised the service level from 70% to 85% to meet the business targets.
• 2017, Increased productivity by 10% via completing all special tools, calibrating all equipment, and maintaining workshops readiness for various kinds of repairs and operations.
• Raised staff efficiency and performance through a comprehensive training plan which included the service staff needs and new launched technology.
• Conducted price and contract negotiations with clients to establish contract details and attain profit margin.
• Implemented, monitored and assured all SHE activities to comply with dealer operating standards.
• Defined and developed Standards, procedures and routines for the services area according to manufacturer’s guidelines.
• Reviewed pricing policy& labor rates as a part of the brand plan of competition.
• Performed financial analysis and network planning regarding customers and volumes.
• 2017, Raised the service level from 70% to 85% to meet the business targets.
• 2017, Increased productivity by 10% via completing all special tools, calibrating all equipment, and maintaining workshops readiness for various kinds of repairs and operations.
• Raised staff efficiency and performance through a comprehensive training plan which included the service staff needs and new launched technology.
• Conducted price and contract negotiations with clients to establish contract details and attain profit margin.
• Implemented, monitored and assured all SHE activities to comply with dealer operating standards.
April 2011
To January 2016
Multi brand Service Manager (AUDI-VW- SEAT)
at EATc
Location :
Egypt - Cairo
• Successfully managed 60 people (40 bays) and reached the set financial goal and business forecast.
• 2015, Improved CSI by 20% through continuous implementation of periodic action plans.
• 2015, achieved 12% augmentation in total sales revenue (85 to be 95 M) by applying dialogue reception and production quality control.
• Increased workshop profitability by raising the awareness of utilization of personnel, tools and utilities.
• Invented new ideas and promotions after profound analysis to increase market share.
• Identified deviations and generated appropriate action plans.
• Compiled and analyzed the relevant financial and statistical reports to be presented and discussed with the top management.
• 2015, Improved CSI by 20% through continuous implementation of periodic action plans.
• 2015, achieved 12% augmentation in total sales revenue (85 to be 95 M) by applying dialogue reception and production quality control.
• Increased workshop profitability by raising the awareness of utilization of personnel, tools and utilities.
• Invented new ideas and promotions after profound analysis to increase market share.
• Identified deviations and generated appropriate action plans.
• Compiled and analyzed the relevant financial and statistical reports to be presented and discussed with the top management.
April 2007
To March 2011
National Warranty Manager (6 dealers)
at EATc
Location :
Egypt - Cairo
National warranty manager (6 Dealers) - EATc (April 2007 - March 2011)
• Promoted clear and consistent warranty and service policies and procedures.
• Checked product quality and insured regular reporting by means of priority customer complaint.
• Insured the correct rendition of warranty claims.
• Identified top technical issues and warranty cost drivers.
• Performed regular dealers auditing and assured the completion of dependent action plans.
• Completed the VW manufacturer warranty audit in a range of 3 years with 99.36% correct claims.
• Convinced the manufacturer to add new items to the goodwill list to increase customer’s retention.
• Promoted clear and consistent warranty and service policies and procedures.
• Checked product quality and insured regular reporting by means of priority customer complaint.
• Insured the correct rendition of warranty claims.
• Identified top technical issues and warranty cost drivers.
• Performed regular dealers auditing and assured the completion of dependent action plans.
• Completed the VW manufacturer warranty audit in a range of 3 years with 99.36% correct claims.
• Convinced the manufacturer to add new items to the goodwill list to increase customer’s retention.
November 2005
To March 2007
Reception Head
at EATc
Location :
Egypt - Cairo
January 2004
To October 2005
Workshop Team Leader
at EATc
Location :
Egypt - Cairo
July 2001
To December 2003
Reservist officer
at military service
Location :
Egypt - Cairo
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