John Mander, Live Chat (Technical Support)

John Mander

Live Chat (Technical Support)

Sitel UK & Ireland

Location
United Kingdom
Education
Bachelor's degree, Computing and IT with Business
Experience
20 years, 10 Months

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Work Experience

Total years of experience :20 years, 10 Months

Live Chat (Technical Support) at Sitel UK & Ireland
  • United Kingdom
  • My current job since April 2021

• WOW customers
• Be adaptable and be able to multi task
• Have a BE BOLD attitude
• Attention to detail is key
• WORK together approach with excellent communication skills

Private Banking at Lloyds Bank
  • Great Britain (UK)
  • February 2017 to September 2018
Sales Consultant at Carphone Warehouse
  • Great Britain (UK)
  • January 2001 to January 2017

Accountable for identifying potential market segments and pursuing these opportunities
• Delivered measurable and value-added results to achieve continuous growth in sales
volume whilst contributing to the overall accountability in developing finely tuned plans
• Supported in the implementation of strategic plans and policies
• Created effective procedures, policies and standards
• Generated new business leads by using effective sales methodology
• Contributed to exceeding revenue objectives and achieving key measurable results by
ensuring their proper execution along with providing valuable support
• Worked in various capacities within the company including

Education

Bachelor's degree, Computing and IT with Business
  • at The Open University
  • July 2027

BSc(Hons) in Computing and IT with Business currently studying. Expected 2028.

Bachelor's degree, Computing and IT
  • at Open University
  • April 2022

courses: Essential Training. (expected first quarter

High school or equivalent, Computing and IT
  • at The Learning People
  • April 2022

courses: Python Novice to Pythonista • Endorsed and recognised provider

Bachelor's degree, Leadership
  • at The Open University
  • January 2008

Learn to code for data analysis • This course is endorsed by the CPD Standards Office

High school or equivalent, Leadership
  • at The Open University
  • January 1987

Learn to code for data analysis • This course is endorsed by the CPD Standards Office

Specialties & Skills

Optimization
Sourcing
Store Management
Sales Management
Strategic Planning
FINANCIAL
MERCHANDISING
RAPPORT
CUSTOMER SERVICE
GOVERNMENT
MANAGEMENT
MARKETING
MICROSOFT EXCEL

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