Guest Services - Team Leader
Beach Rotana Abu Dhabi
Total years of experience :14 years, 1 Months
- dealt efficiently and sensitively to guest complaints and follows through.
- track VIP guest history and preferences
- prepare guests and VIP's amenities
- accurately administered front desk clerical system and procedure
- overseas new joiner, train and develop skills
- establishes, promotes and maintains good public relations and enhance sales for the hotel at every opportunity
- received payments from guest, provides currency exchange services and balances accounts
- perform other duties as may be deemed necessary
• Facilitated guests’ check-in and check-out in a swift and accurate yet friendly manner.
• Accurately administered Front Desk Clerical Systems and procedures.
• Received payments from guests, provides currency exchange services and balances accounts of day business at end of shift
• Dealt efficiently and sensitively to guest complaints and follows through.
• Demonstrated a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
• Performed other duties as may be deemed necessary.
