Sales Associate
TWG
Total years of experience :6 years, 9 Months
The major task of a sales associate is to sell a company’s products by advocating its good points. They are also responsible for ensuring that customers are aware of all the promotions that are going on at that particular time along with making sure that customers are led to their choice of product.
Welcome customers by determining their coffee interests and needs. o Sell coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates. o Prepare and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino. o Maintain inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar. o Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. o Maintain safe and healthy work environment by following organization standards and sanitation regulations.
CHILI'S UAE
Saleh Bin Lahej Group - Hospitality Division
Al Garhoud, Dubai, UAE
May 2013 - Present
FOOD SERVER
Duties and Responsibilities: ➢ Provide customer care to restaurant patrons.
➢ Take orders and serve drinks and menu items, and carrying out customer requests.
➢ Operate computer system to ring up orders and process payments.
➢ Perform additional tasks such as clearing tables and assisting in the kitchen.
M/Y ALEXANDER - SETE YACHT CLUB
360 Syngrou Ave., 17674 Kallithea, Athens, Greece
May 2012 - March 2013
STEWARDESS
Duties and Responsibilities: ➢ Responsible for the interior of the boat with regards to hospitality and housekeeping.
➢ Responsible for all the service to the owners and guests.
➢ Responsible for the immaculate cleanliness of the interior.
➢ Table setting and floral décor and arrangements for theme evenings.
➢ Silver service or general table service.
➢ Inventory and planning, bartending and cocktail duties.
➢ Assistance to the chef and possible crew cooking.
GRAND COPTHORNE WATERFRONT SINGAPORE
392 Havelock Road, Singapore 169663
September 2010 - September 2011
ROOM ATTENDANT
Duties and Responsibilities: ➢ Visit guest rooms to setup beds, run vacuum, empty trash and replace used towels and linens with clean ones.
➢ After guest check out, attendants are responsible for preparing the room for next guest.
➢ Replenish toiletries, tissue & toilet paper, coffee, tea and any complimentary.
➢ Itemize and take inventory of the mini-bar to bill guests for anything consumed and re-stock anything that was taken.
➢ Ensure that all appliances and electronics are functional.
➢ Room attendants also provide customer service.
BO'S COFFEE CLUB
Bonifacio High Street, Global City, Taguig, Philippines
June 2009 - August 2010
Barista / Cashier
Duties and Responsibilities: ➢ Barista's primary responsibility is customer service.
➢ Responsible for the preparation of a variety of coffee, tea and other beverages.
➢ Responsible for variety of cleaning duties, includes sanitizing steam wands.
➢ Doing dishes, mopping floors, cleaning blenders and sanitizing coffee makers.
➢ Required to manage our own cash drawer during shift.
➢ Responsible for refreshing bills or coins needed.
➢ Responsible for storing cash properly and counting the drawer at the end of the day.
HOTEL ALEJANDRO
P. Paterno Street, Tacloban City, Leyte, Philippines
August 2008 - December 2008
FRONT DESK RECEPTIONIST
Duties and Responsibilities: ➢ Greet guests and patrons as they arrive and manage the registration process.
➢ Handle guest check-ins and check-outs appropriately and provide guests with room keys and call for bellboys.
➢ Operate hotel switchboard, take calls and provide information and transfer calls.
➢ Take reservations over the telephone, through emails and in person.
➢ Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions.
➢ Compute bills and take payments and manage accurate accounting of all rooms.
➢ Contact housekeeping and maintenance departments when a problem is reported.
SKILLS
➢ Excellent in oral and written English
➢ Computer literate - Microsoft Applications
➢ Excellent customer service and interpersonal skills