Sr. Enterprise Account Manager
DataScouting MENA Software Trading L.L.C, Dubai, UAE
Total years of experience :21 years, 7 Months
o Promote library and media monitoring solutions.
o Review tender RFQ from the beginning stages till the final submission.
o Participated in exhibitions, and events to promote software for media monitoring and other automation solutions.
o Project implementation at MOPC (Ministry of Presidential Affair), Abu Dhabi - Data collection of broadcast stations& online news media websites / digital newspaper monitoring links &Satellite TV channel recording services. Migration of the master data onto the system, reporting dashboard delivery.
o Milestone presentation, discussions with the client as per project implementation plan. Implementation of the project as per the milestones defined, from project start to the go-live stage and to the final project completion sign-off.
o Contract renewal and approval - 2nd-year contract renewal proposal submissions
o Proposing newer solutions to the Ministry team. Library automation solution to clients.
o Briefing the client regarding the industry’s best practices. Work with them to collate all the necessary details and submit a consultative solution.
o Working with Research & Development, Product Development customisation teams, and clients for pending and open items, bug fixing, etc.
o Ensure the issue resolution and support, i.e., effectively manage client expectations, and resolve conflicts if any.
o Manage the training of members of the ministry team and ensure their user acceptance. Ensure completion of each milestone stage to get respective stage completion sign-off. and user-level support.
o Contract review and ensure invoices are submitted for each milestone and follow-up pending payments. Review standard operating procedures.
Promoting Software & Engineering Automation Solutions from Europe (Thessaloniki Greece) to countries in the MENA Region. Promoting the solution sales for three Greek companies.
ATLANTIS ENGINEERING
o CMMS maintenance management software called AIMMS on Web & mobile App., available for both Android & iOS devices.
DATASCOUTING
o Ad Tracking - monitor coverage of your advertisement on media platforms, learn the customer’s opinion about your brand, track the spending and reach of your competitors, and evaluate the PR & marketing efficiency.
o Monitoring Newspaper prints - track print media published, follow the conversations to identify the influence of the article in circulation, measuring the prominence to know if the advertisements are deriving the desired results.
o TV & FM broadcast monitoring - a broadcast tracking software solution help to make alterations to the way the contents are broadcasted considering the quality on a real-time basis, along with Logo detection and face recognition help to quickly identify the targeted contents.
AUTOMATION SYSTEMS AS HELLAS
o Engineering Automation solution which includes building, designing, manufacturing, and installation of industrial factory production lines. Also, robotic solutions and systems for the automation of the manufacturing process.
o We undertake projects from small requirements like the cluster valves and/or equipment upgrades and even an end-to-end fully automated turnkey production line, especially for milk, yogurt, cheese, water, and juice plants.
o The role involves complete end-to-end undertaking consultancy projects for clients across GCC countries like Bahrain, UAE, Oman, and Saudi Arabia
o B2B solutions include ERP, HR & Payroll, POS inventory billing, eCommerce website, time & attendance biometrics, Hospital Management & Appointment Booking, University management, and custom solutions.
o Hardware solutions involved Video walls, CCTV surveillance, Electronic Security, Access Control, and Queue Management Systems.
o Showcase Mobile application solutions to clients, understand and document customer requirements, follow up to negotiate, finally win the deal, and sign the contract.
o Channel Sales, increasing brand awareness, website traffic & acquiring leads, paid search, SEO.
o Promote software solutions like ERP, HR & Payroll, Custom solutions, CCTV surveillance, Access Control & networking hardware solutions.
o Hardware solutions include an onsite physical server (Dell, Lenovo) or cloud server, Digital Signage, Video Wall, Electronic Security, Queue Management, and more. Sales through dealers’ network for networking & hardware solutions
o Involved in managing online marketing campaigns to increase brand awareness. Working with partners for solution sales and customer/client issues.
o Provide RFI requests, RFP proposals, vendor questionnaires gathering client requirements, estimation, and proposal preparation for new business opportunities.
o Participate in GITEX Technology Week, Ecommerce Middle East exhibitions at Dubai World Trade Centre showcasing solutions. Manage project implementation as per targeted milestones set. Inform management team, of the justification about possible deviations which helps to complete the project and to get payments as per milestone.
o Mobile App - We custom build mobile applications for both Android and iOS for small and medium-sized companies, banks, and other B2B companies, which helps companies to connect with their customers. Microsoft SharePoint license sale - Gather requirements from clients and propose a solution to the customer.
o Software Solutions include ERP, HR & Payroll, POS inventory billing system, eCommerce website, and time & attendance biometric systems.
o Mediate customer grievances. Discuss customization / new requests with client leadership. Ensure the request are accurately analysed and passed to the accounts for the billing and development team for customization or development of the requested feature.
o Preparing training manuals and conducting training for the clients to use ERP.
o Drive efforts to generate leads to meet monthly sales. Email& SMS marketing, LinkedIn, social media, and Google AdWords campaigns to improve SEO.
o Accounts Receivable Payable duties - Follow-up on all pending receivables as per aging& timely process all the payable. Preparing the disbursements & scheduling the payments.
o Escalate unusual transactions as per local regulations & compliance policies.
o Ensure that the customers are notified & Chase inadequate payments of invoices. Weekly statements are ready for the management.
o Project Management, Standardisation of metrics, Root Cause Analysis & formulation of a training plan for various teams under the call center operations.
o Managed 26 members Procure to Pay Accounts Payable and receivable process. Manage call center Process under Finance & Accounts, a shared service model of 6 Business Units of Novartis Australia. Ensure First Call Resolution for queries.
o Manage daily operations at the call center and Account Payable & receivable collections. Continuous process improvement planned.
o Deriving weekly/monthly performance reports for the management
o Ensure the SLA’s and KPI metrics are met daily (invoices, T&E & VM requests, etc.). Ensure the travel requests are processed timely and status is communicated to the client. Project Report for problem areas and implements corrective action.
o Defining the target for the team and individual officers. Making sure the call monitoring process is properly reviewed and documented to ensure that the advisors follow the company/client policies. Motivate and career guidance to all the call center staff.
o Weekly/monthly review of the performance of the team and individuals
o Ensuring that the training team is given guidance on the area of improvement.
o Deriving weekly/monthly performance reports for the management
o Using SAP, managed the helpdesk and AP function. Ensure that the team answers the calls and status query emails promptly to ensure First Call Resolution.
o Ensure BCP testing is performed, trackers and reports are updated.
