Sales Merchandiser
Eros Group
Total years of experience :10 years, 6 Months
Responsible for achieving monthly sales target given by the sales managers for the business
group.
2. Professionally and clearly explain and demonstrate our products, services, features and benefits
relating to the customers’ needs, as well as, being able to troubleshoot customer service
questions to help resolve all customer problems/concerns.
3. Identify customer’s needs and provide information about our products that can meet those
needs.
4. Provides continuous, courteous and professional customer service.
5. Create a very positive sales/buying experience for the customer.
6. Maintain floor stocking levels, displays, pricing, etc.
7. Perform sales tracking and related reports and forwards it to their respective line managers on a
daily basis.
8. Perform customer services activities, as required.
9. Responsible for the product delivery coordination with logistic team and ensures that the
product reaches the customers on a specified time.
10. Compliance to International Organization of Sta
• Emphasized product features based on analysis of customer’s needs.
• Answered Customer’s questions regarding products, price and availability.
• Recorded prospects contact information.
• Maintained friendly and professional customer interaction at all times.
• Completed company training program.
• Set weekly goal for monthly target.
• Attend the customer at all time.
• Handling Shift
• Ensuring all team members are updated with their task.
• Encoding received and transfer in/out products using Transight program.
• Providing daily and weekly report.
• Handling stocks inventory and tracking expiry.
• Handling customer complains.
• Educating new team member to his/her role.
• Liable to any issue around the store perimeter.
• Order management.
• Preparing cash flow statement before closing shift.
• Assisting customer at all time.
• Educating the customer regarding the item.
• Handling guest requirements. • Organizing store and stocks arrangement by item.
• Handling customer return products. • Up selling/ Suggestive selling.
• Handling stocks inventory and replenishment
• Preparing order for required items.