Head - Clinics
Life Pharmacy
مجموع سنوات الخبرة :14 years, 8 أشهر
Head of Clinics vertical for Life Pharmacy Group
• Monitors all key metrics in support of meeting initiative objectives
• Identify process improvement opportunities to drive operational efficiencies and leverage economies of scale
• Troubleshoots issues relating to infrastructure, human resources, regulatory issues
• Oversees performance to meet client expectations
• Scheduling manpower and conflict management between key human resources
Country marketing manager at NMC Health PLC for the centers of excellence for neurosurgery, neurology, psychiatry, gastroenterology and oncology. I have complete responsibility for the branding, marketing and development of said departments; and dotted line oversight over a shared field sales team for business development. I also handle corporate social programs for these departments.
The Oncology department that I was the head of marketing for, was declared the fastest growing Medical Oncology center in the UAE by independent research body, IPSOS.
I am also a member of the Excellence team that is responsible to innovate service delivery and ensure quality of service; and the lead author for the Sheikh Khalifa Excellence Award, for which we were awarded a Silver Award on our first submission.
Am responsible for the development and execution of the marketing strategy for the hospital. I also lead the business planning process for the hospital and its service units. Key responsibilities include:
1. Managing all marketing, communication, branding and business development activities for all services
2. Preparation of annual marketing plan and marketing budget for management approval
3. Member of revenue cycle committee and administrative executive committee
4. Developing corporate relationships with the private and government sectors
5. Development and stewardship of the marketing, advertising, events budgets
6. Creation of strategy reports for business planning
7. Training of sales staff and key account management
8. Custodian of brand image and reputation on both offline and online channels
9. Business analysis, patient surveys
Contracts Administrator
• Contractual documents —drafting, evaluation, negotiation and execution.
• Serve as the point of contact for customers on contractual matters, ensuring timely review and approval / reconciliation of variations.
• Maintain contractual records and documentation, such as receipt and control of all contract correspondence, customer contact information sheets, contractual changes, status reports and other documents for all projects.
• Works with accounts to ensure adherence to financial commitments and monitor transaction compliance (milestones, deliverables, invoicing and so on.)
• Monitor customer satisfaction with our terms and conditions and contracting practices.
• Oversee subcontractor contract compliance.
• Ensure contract close-out, extension or renewal.
Marketing Engineer
Also, designed and implemented company’s and subsidiaries branding strategy, corporate communication and projects commercial bid execution strategy. Managed multiple responsibilities in the public relations, communications and branding domains.
Designed and maintained brand image of subsidiaries of parent company.
Maintained working relationships with key clients.
Successfully designed and deployed communication strategy for the company and its multiple divisions.
Developed, promoted and managed company brand on multiple channels.
Responsible for developing and deploying the branding and communications strategy for the company.
Assigned lead coordinator for management systems improvement exercise carried out in 2005 and assisted external strategy consultant with the formulation of the company’s corporate strategy.
Conceived, planned and executed company presence in multiple technical exhibitions.
Formulated commercial bid strategy for the company.
Authored the company safety manual and co-authored the company quality system manual.
CGPA: 3.4 / 4.00 Co-founder of the Hult Dubai Strategic Marketing Association.