Jonalyn Ilumin

Front Desk Receptionist at Madi international company

• United Arab Emirates - Dubai
• My current job since March 2022

 Greeting and welcoming costumers in a friendly and professional manner and escort them to specific destinations.
 Processing bookings and cancellation and managing booking.
 Handle general requests for information and promotions, process delicate situations, such as customers requests, special needs and
complaints and escalate to line manager.
 Responsible for handling with care and securing the keys of the salon.
 Ensure communication ethics and promote highest level of service that
meets customer satisfaction.
 Welcome walk-ins, answer questions about services and schedule
appointments based on availability.
 Knowledgeable in Salon Software using Salon Iris and Fresha System.
 Processing payment transactions (Cash and Credit Card).
 Reconcile cash drawers and sales receipts.
 Creating and Receiving Purchase order for Professional and Retail
products.
 Cross-sell services and products when appropriate.
 Offer beverages and interact with clients while they wait.
 Ensuring that the reception area is kept clean and professional.
 Maintaining salon hygiene according to the municipal requirements.
 Performing administrative tasks such as filing, updating records, and
logging transactions.
 Preparing sales report on a daily basis.