Customer Service Representative
Convergys Corporation Philippines
Total des années d'expérience :1 years, 11 Mois
Responsible for directly dealing with customers by handling calls promptly.
Speaks in a friendly way to customers.
Answer telephone with manners and information regarding the caller’s query.
Interacting with customers to determine their needs.
Providing consistent, high quality service and accurate information to the customers.
Guiding and solving queries of customer
Operate office machines, such as, personal computers.
Always makes sure to pass company quality evaluation monthly in regards to with assisting customers.
Acted as initial point of contact for inquiries and requests and directed people to those who could be of assistance.
Answered phones in a professional and helpful manner.
Process and checks requirements requests for grades, registration, graduation, transcript/ verification, transfer students, tuition and fees.
Provided information regarding programs, courses, and procedures to internal and external contacts.
Prints certifications, forms and getting it signed by the university dean and registrars head before releasing it to the students.
Communicate with other school departments in regard to the registrars paper works.
Interacted with a large number of staff, students (pre-college), faculty, and parents.
Promoted a positive work atmosphere by behaving and communicating in a manner that supported students, staff, parents, and the general public.
Acted as initial point of contact for inquiries, requests and checks customer requirements for the license application.
Answered phones in a professional and helpful manner.
Provided information regarding the steps in applying for the license.
Interacted with a large number of staff and customers.
Promoted a positive work atmosphere by behaving and communicating in a manner that supported staff and the general public.
Ordered, distributed and keeping work space neat and organized.