Shipping Coordinator
Kamal Osman Jamjoom Trading LLC
Total years of experience :12 years, 6 Months
Coordinating with Buyers, Suppliers & Forwarders for start to end delivery.
Receives inbound calls and handles customer queries, shipment status/ tracking exceptions.
Provide support with Business Development promoting service excellence. Provides Account Holder various company’s services and upsells service level options based on customer needs and targets. Offers cash customer to open an account with the company for credit billing with discount tariff monthly wise. Sends Inside Sales Department sales lead for prospects.
Schedule to customer pickups, enquiries and complaints provide Import and Export shipping Brokerage documentations for Customs Clearance
Escalates complex customer enquiries and complaints to backline resolutions support
Highlight key service failures to SUP/Manager as appropriate to ensure assistance is given as necessary
Ensure tasks in the specific task list are carried out efficiently and effectively
Ensure an updated knowledge of products and services
Promote UPS and customer service in a professional positive manner
May be delegated to work in other areas including reception or special projects
Perform all other reasonable tasks as delegated by Manager / Supervisor
promoting excellent customer service experience
Frontline in receiving walk-in patients, assess physical condition and initial medical complaint to assign corresponding Doctor (General Practioner or Specialists).
Greet and registers patients upon their arrival at the Hospital and ensures accuracy of Patients File System Information; Receives and assess Medical Insurance card network coverage and assists procedure approval. Educate patients on deductible and percentage of payment.
Answers telephone (e.g. incoming lines, extensions) and direct calls to the appropriate person, department or authority. Fixed appointment for advance Doctor check-up and schedule inquiry.
Maintains the appearance of the reception or waiting area including overall cleanliness and keeping materials such as brochures, newsletters, feedback forms, leaflets and other literature stocked and organized. Maintains accurate, updated internal contact and information lists and staff directories (for all departments) and provide clerical support (light typing, mailings, data entry when not too busy after obtaining permission);
Proactively determine Patient Risk and Safety while inside Hospital premises.
Escort customers to their tables. Explain how various items are prepared, describing ingredients and cooking methods and prepare checks that itemize and total meal cots and sales taxes. Present menus to patrons and answer questions about menu items, making recommendations upon request
Serve food and/ or beverages to patrons; prepare and serve specialty dishes at tables as required
Remove dishes and glasses from tables or counters and take them to the dishwashing
Receives incoming calls and activates outgoing calls for card-sales cascade.
Responsible for the vast maneuver of answering or operates incoming, outgoing and interoffice calls.
Supply information to callers, records messages and give exact answers to inquiries and or complains.Performs telephone etiquettes and professionalism, always practice standards and confidentiality.
Clerical duties such as typing which include general office correspondence, proofreading and sorting or segregating mails.Multi-task s such as filling during peak seasons, audit and inventory. Circulate memorandum manually and distribute mail letters per department.
Receive visitors, obtain name and nature of business, and schedule appointments.
BACKLINE RESOLUTIONS AGENT
January 1, 2015 to March 3, 2016
Job Profile
International Import Freight Collections coordinator and processed 100% among all requests within the same day.
Debit and Credit note specialist in determining invoice discrepancies due to weight issues, spot rates offered and operations related service failure. Adjust billing to be reviewed with Management for approval and forward finalized/ approved notes to Finance Department for SOA adjustment.
Acknowledge all queries and complaints for domestic and international import/ export shipments within 24 hours and follow-up until resolve as part of the KPI.
Coordinates and solve export shipments with Exception Resolutions Notification raised from destination country and communicates to the shipper for complete delivery within the deadline.
Responsible as a Recruitment Specialist.
Facilitates ore-employment, deployment and post-employment standard operating procedure
Prepares and updates Monthly Manpower Update Report (new hires, promotions, transfer, resignations/ terminations/ end of contract and regularizations)
Prepares and updates Manpower Master list and Directory
Prepares Monthly DOLE Status report (placement, separation, vacancies, work accidents and illness exposure data) for submission
Prepares bank endorsement letter for new hires’ payroll accounts for processing of their ATM payroll account with the bank. Prepares Payroll Advice of newly-hired employees and submits to Payroll In-charge. Records and monitors leave (sick, vacation, bereavement/ emergency, paternity, maternity) application of employees. Prepares Monthly Attendance Report (Tardiness Under time, and Absence) and Monthly Incentive Program and facilitates annual appraisal of employees. Prepares the general and official correspondence
Monitors office supplies and facilities requisition for approval
Receives incident reports and assists during administrative hearing/ investigations
Provides information and assistance regarding HR matters, policies and procedures
Facilitates the formation of committees on company activities
Monitors and updates the company bulletin board