Restaurant Manager
Taqado Mexican Kitchen
مجموع سنوات الخبرة :10 years, 3 أشهر
Over all responsible on both on topline and bottom line financial performance of the restaurant. Achieves budget for labor and food cost by driving the team to 100% productivity and efficiency.
Ensures high level of total customer satisfaction focusing on consistency in delivering quality food, service and cleanliness. Motivates the staff to be customer-oriented and empowered to work as a team through regular training, positive feedback and constant follow through.
Trains new hires for the market before assigning to different locations. Approves all training schedules and training designation. Evaluates all trainings from new staff to existing staff.
Handled a successful organized opening of Dubai Mall location from the pre-opening set up, ordering of supplies, facilities walk through and handover to staff training, marketing and launching.
Devices marketing plans to promote sales by scouting potential tie-ups such as Emirates Face Card and Platinum Card holders and Big Bus Tours, massive leafletting strategic locations within the mall and product sampling in different companies around DIFC.
Over all responsible on the operational and financial performance, growth in sales and net profit of the restaurant. Executes the company objectives by managing food cost, hiring the right people and enforcing local marketing. Maintains high quality of food, service and cleanliness.
Facilitates training procedures for new joiners for the market before assigning to different BF locations. Assess all training requirements from new staff to existing staff. Plans and completes all assessments within timeframe. Organize and schedule training classes on a week-to-week basis.
Constantly monitors progress of the capabilities and achievements of employees. Analyzes the training outcome and check the employee’s suitability to handle more responsibilities and the readiness to go up the next level.
Motivates management team to complete duties assigned with timeliness. Drives them to achieve results by planning, communicating, delegating and following up. Provides feedback for under-performing shift managers and recognize and promote those who excel.
Role Purpose -Contributes to the Store operation by providing excellent customer service over the phone or face to face and/or delivery of our products within the guidelines and standards set by Domino’s Pizza Group LTD and the local Franchise.
Responsible in the driving sales generation through accurate inventories, maximizing labor and managing controllables.
Providing an excellent customer service to all customers within service level standards as outlined in the Team Members Manuals. Handling customers concerns and complaints positively and effectively.
Conforming to food specification standards, food safety and security policies as outlined in the Team Members Manuals.
Cross sell at every opportunity to maximize store sales.
Cash Handling - Manage cash and card transactions effectively in accordance with laid down procedures to ensure fraud/shortages are minimized.
Quality - produce high quality products, adhering to consistent portion control and itemized evenly to the standards laid down. Determine pizza quality, call for remakes and eradicate errors.
Manages store operations in shifting periods. Ensuring fast and satisfactory service is consistently being rendered to all customers
In-charge in daily ordering and receiving of dry and perishable goods.
Manages stock level control by conducting daily and monthly inventory count versus projected sales to obtain minimal wastages and variances.
Administers control over all sales related transactions including cash, debit and credit payments. Directly supervise the daily sales deposit to accredited banks
Overall in-charge of the store.
In-charge of stock management, cash control, hiring and training of personnel.
Manages the store on a day to day basis to increase profitable sales growth through effective utilization of all resources and institutional selling.
Leading and driving a team to achieve pre-determined sales targets and total customer satisfaction. Conducts inventory in a monthly basis for monitoring purposes.
A four year course major in Business and entrepreneurial Management.