Jonathan Flender, Head of eCommerce

Jonathan Flender

Head of eCommerce

Al Futtaim Group

Location
United Arab Emirates - Dubai
Education
Master's degree, Multimedia Project Management
Experience
19 years, 5 Months

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Work Experience

Total years of experience :19 years, 5 Months

Head of eCommerce at Al Futtaim Group
  • United Arab Emirates - Dubai
  • My current job since January 2020

Head of E-Commerce MultiBrand - Al Futtaim Group - Dubai - U.A.E
Leading E-Commerce for the MultiBrand vertical (Ace Hardware, Toy “R” Us, Al Futtaim Watches & Jewelry)

Achievements January to date:
- Ace: +72% vs Target and +161% vs LY / NPS score from -70 to +40
- Toys “R” Us: +299% vs Target and +381% vs LY
- All Brands: revamping of on the site Marketing and merchandising approach, revamping of the Taxonomy and Naming convention for
more than 380 categories of products.
- Tech development: Migration to new ecommerce platform (in house tech), development of a Courier Management System, WhatsApp partial fulfillment service, Dropship vendor management solution,
- Analytics & BI: Creation of high-level actionable dashboards on Tableau for all retail brands and business units (Marketing, Buying, Merchandising, Last Mile, Customer Service)

Head of Digital at Mumzworld
  • United Arab Emirates - Dubai
  • February 2019 to January 2020

Mumzworld.com is the leading E-Commerce website for mother, baby and child in the middle east.
Leading the Digital department: Marketing, Data, eCRM, Email Automation, CDP, Social Media, SEO / SEM, Content as well as the traditional Marketing team (14 people) across 3 countries

Achievements:
- Digital Marketing Strategy & Planning: 360 Overhaul of the Digital Marketing and social media strategy

- Performance Marketing: +5.9% average revenue growth MoM

- Branding: Initiated Mumzworld repositioning (Future customers) and communication strategy (WHY discovery, Digital guidelines creation etc..)

- Marketing Automation: Identified pain points and fixing them; open rate by +15%, conversion by +10% in 3 months thanks to better segmentation and A/B testing

- CSR: New strategy vs previous year leading to an increase of 58% in gifts purchased for Eid

Director of Performance Marketing (Mission) at Bayut
  • United Arab Emirates - Dubai
  • May 2018 to December 2018

Bayut.com is the leading UAE property portal. Part of EMPG (Emerging Market Property Group)
Creation / consolidation of 2 departments of champions; Performance Marketing & Data Science at www.bayut.com

Achievements:
- Lead Generation: Driving traffic and conversion through all know digital marketing channels and techniques such as SEO / SEM, Social Media
ads, programmatic, affiliates…. Acquisition and setup of a DBM, Audiences profiling and creation tool (Oracle Bluekai), email marketing
automation (Responsys)
- Data science and analytics: Recommendation engine with in-house machine learning technology, machine learning, image classifier,
reporting & optimization

Head of Digital Marketing & Social Media at Axiom Telecom
  • United Arab Emirates - Dubai
  • January 2017 to June 2018

Axiom Telecom is the major authorized retailer and distributor of some of the most recognizable mobile phone, gadgets & accessories brands including Samsung, Apple, Nokia, Blackberry, Huawei and Lenovo in UAE & KSA
Leading Social Media, Retail & E-commerce Digital Marketing Activities, Social Media, Retail Digital Signage for www.axiomtelecom.com & www.JustSwitch.com (SEM, Ad networks, DPA, SEO, PPC…), Axiom Group Corporate Marketing and Branding / Marketing activities for myCandy and FOUR Mobile

Achievements:
- Revenues: +130% UAE / +85% KSA direct revenues coming from Social Media, +1173% total revenues including assisted conversions
- Digital Strategy: 360 revamping - Targeting, Mediums, Creative Approach, Tone of voice, Content Types
+300% videos views on Facebook & Instagram, +27% Reach, +12% engagement
- Social Media: Team building, Creation of infrastructure: Ownership of channels, best practices, Business Manager,
implementation of new ad formats & tracking (DPA, offline conversion)
- SEO / SEM new strategy and implementation: +33% overall traffic YoY, +91% from Social Media,
Implementation of Dynamic Remarketing and Prospecting, MCC creation
- Retail Digital Signage: Complete overhaul of the look & feel, duration, content types and duration - optimized for mall
consumption
- Analytics & Reporting: New GA implementation for websites & mobile app, automatic reporting creation through Data Studio

Head of Digital Marketing & Social Media at MOBY GROUP
  • United Arab Emirates - Dubai
  • June 2011 to December 2016

MOBY GROUP, a leading media and entertainment company with a focus on emerging and frontier markets extending from Central Asia to the Middle East and beyond. 21st Century Fox is a stakeholder of MOBY GROUP
Leading Digital Marketing Activities for the 6 TV channels, 2 radios stations, and Digital content across 6 countries (TOLO TV, TOLOnews, Kana TV, Lana TV, 101 India, FARSI1…)

Achievements:
- Creating the social media and digital strategy  proven track record on Facebook, Twitter, YouTube, Instagram
- To date: 15 websites, 30+ Facebook pages with 5 of them above 1M+ fans, 10+ Twitter accounts 253K followers
for the best one, 15 YouTube channels 3 of them with 100, 000+ subs (Silver Button), 6+ Instagram accounts
- YouTube Yearly Viewership of 77 Million views representing more than 1003 years of content in 2015
(+119% already recorded in 2016)
- Mentoring and training of the social media teams across 6 different countries
- YouTube Certified Partner certification for Audience Growth
- Successful launch of the Afghan Premier League (4 Seasons to date): www.afghanpremierleague.com
(232, 000, 000 eyeballs online on a news talking about the APL)
- Successful launch of Afghan Star S8 to S11: Reality TV singing talent show (3M+ online views/month, 2M+ monthly reach on Facebook
- Successful launch of The Voice of Afghanistan S1 and S2: singing talent show (international format)
- Successful Digital Campaign for the movie “Journey” promoted on social media in 4 countries
 90M reached / 6M+ engaged / 8.7M+ video views
- Started a YouTube creator program: building & development of influencers from scratch (August 2016)

Marketing & Innovation Manager at JCDecaux Middle East Africa
  • United Arab Emirates - Dubai
  • August 2009 to May 2011

JCDecaux is the number 1 worldwide in outdoor advertising, reaching more than 400 million people on the planet every day
Development of the Marketing & Innovation Department within the Middle East African Branch Management of 3 people within
the Marketing and Creative Department
- Creation and development of the Web 2.0 strategy (Social medias, YouTube Market surveys)
- Development of marketing tools: Social Media, Newsletter, Website, Video, IPhone App, Brochures…
- Build partnerships to bring cutting edge solution to our clients
- Working hands in hands with creative and media agencies to build and launch innovative campaigns

Multimedia & Marketing Manager at JCDecaux
  • France
  • January 2006 to July 2009

Creation of the department for the 4 brands of JCDecaux Group: JCDecaux Street Furniture, JCDecaux Avenir, JCDecaux Airport, JCDecaux Advertising,
- Management of 6 people within Marketing & Multimedia teams
- Surveys and Business Development on digital networks displays
- Communication & brand image: Leaflets, brochures, press releases, websites, gifts, newsletter

Project Manager at VDM » (Vidéo Digital Multimédia)
  • France
  • January 2004 to January 2005

Management of a 15-people team
Management of more than 30 DVD projects for sales purpose
Management of DVD catalogs: René Château, Hennessy Cognac, Cegetel, Cartoons…

Education

Master's degree, Multimedia Project Management
  • at International Marketing & Multimedia School
  • June 2006

Specialties & Skills

Social Media Marketing
B2C marketing
Marketing Mix
Digital
Multimedia Marketing
E-Commerce
Digital Strategy
Social Media
Social Media Content
Project Management
TEAM MANAGEMENT
Branding
ANALYTICS
Data Science
Management
ADOBE PREMIERE
ANIMATION
CATALOGS
Planning
Marketing
ADVERTISING
Digital Marketing
Performance Marketing
Digital Transformation
ADOBE AFTEREFFECTS
ADOBE PHOTOSHOP

Social Profiles

Personal Website
Personal Website

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Languages

English
Expert
French
Expert