Design Lead
Manhattan Associates
Total years of experience :37 years, 6 Months
Role
• Design, configure & test system solutions to meet client requirements
• Design & test system modifications
• Produce of deliverable documentation to the expected timeline
• Assist with preparing sales demos & prospective client site visits.
• Manage implementation projects
• Manage & resolve system issues
• Supervise offshore development team
• Lead, Train & Mentor team of consultants.
• Train client staff
Previous Role August 2007 - November 2008: (Programme Manager, Bracknell, UK
• Client relationship management for a global 3rd party Logistics Provider (3PL) across EMEA
• Management of multiple simultaneous implementation projects
• Ensure delivery of project milestones to time, budget & quality
• Management of multiple resources on multiple simultaneous projects across EMEA
• Legitimately maximise billability & utilisation of Manhattan staff assigned to client projects
• Management of accounts receivable for projects to ensure timely payment of invoices
• Provide an escalation point for client for issues and actions
• Design, configuration & testing of system solutions and modifications where required.
• Assist with client Pre-Sales work where appropriate
• Management & resolution of system issues across simultaneous implementations
• Supervision of offshore development team
• Training & mentoring of junior staff
Previous Role (April 2004 - August 2007) - Senior Consultant (Sydney Office)
• Interface design & testing
• Design, configuration & testing of system solutions to meet client requirements
• Design & testing of system modifications
• Production of deliverable documentation to the expected timeline
• Assistance with preparing sales demonstrations & prospective client site visits
• Legitimately maximising client billability
• Management of implementation projects
• Management & resolution of system issues
• Supervision of offshore development team
• Training & mentoring of junior staff
• Client training
• Implementation of IT systems to support company operations.
• Daily first line support of company ERP system PassPort.
• Resolution of system issues with PassPort and other systems.
• Liaison with outside Vendor support over system issues.
• Training and supervision of junior staff.
• Design, code and test fixes to issues in client’s in-house HR and payroll system.
• Design, programming and testing of enhancements to issues in client’s in house HR and payroll system.
• Design, code and test programs and program fixes for various clients on ICL Mainframes. Clients included:
o BBC Radio (London, UK)
o Bankers Automated Clearing Service (London, UK)
o HM Customs and Excise (Southend, UK)
• Design, code and test programs and program fixes for a major British MoD contract.
2nd Class Honours Degree
Maths (Grade B) History (Grade B) Chemistry (Grade C)
A Grade - Maths, Chemistry, History, Geography, French, English Language B Grade - Physics, A/O Maths, Biology, German C Grade - English Literature, Computer Science