Jonathan Nowell

Management Representative, overseeing quality standards. Improved operational goals by 30%. Managed 567 hotel rooms, 10 F&B Outlets, and pre-opened 252 rooms.
• Led 1, 000-plus team members. Implemented training and development training programs. Gained international certifications, including a five-star resort re-certification.
• Achieved high guest satisfaction and the highest GOP revenue in 11 years.
• Tech stack Property Management Systems (PMS), (RevPAR), average daily rate (ADR), and guest (CDP) booking patterns. STAR & Lighthouse Reports. Hotel metrics and comp set benchmarking. Revenue management and partnerships with key trade partners.