Engagement and Sales Lead /Executive Assistant
Teletech
مجموع سنوات الخبرة :6 years, 1 أشهر
- devises strategies and techniques necessary for achieving the sales targets
- decides the future course of action for his team members
- map potential customers and generate leads for the organization
-ensures team is delivering desired results. supervises team and track their performances, making sure each one is living up to the expectations of the organization
•answering telephone calls.
•maintaining diaries.
•arranging appointments.
•taking messages.
•typing/word processing.
•filing.
•organising meetings.
•using a variety of software packages
• Be in charge of running and managing the team call center daily
• Set targets for all other call center agents to meet up with
• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
• Prepare forecasts and budgets for the call center Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
• Facilitate and organize training session for all agents and participate in recruitment of new call center agents
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center
• Keep up with trends and happenings in the industry and ensuring adherence to industry standards
• Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
• Receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client
• Organising interviews for candidates as requested by the client;
Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events.
Calculate budgets and ensure they are adhered to.
Book talent, including musicians, bands, and disc jockeys.
Select chefs or catering companies to prepare food for event.
Sample food and select dishes for menus.
Visit venue to plan layout of seating and decorations.
Schedule speakers, vendors, and participants.
Coordinate and monitor event timelines and ensure deadlines are met.
Initiates, coordinates and/or participates in all efforts to publicize event.
Edit and design promotional materials.
Prepare presentations.
Develop and oversee fundraising events.
Negotiate and secure event space.
Secure sponsorships.
Work with printer and designer to develop event invitations.
Create invitee list.
Send out invitations and manage RSVP list.
Hire staff to manage the event, including bouncers and security personnel.
Manage correspondence.
Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations.
Keep inventory of backdrops, projectors, computers, and other display materials.
Managing of day-to-day operations of the office
Preparing standard reports, presentation, etc
Assisting consultants with questions relating to the customer enquiries
• Assisting consultants on how to navigate the system and call processes
• Providing feedback/coaching
• Taking supervisor call
• Provides world class customer service and support to all the Residential Billing customers through voice
Handle and manage customer inbound calls.
Answer customer inquiries regarding products or services.
Reroute customer calls to appropriate sales personnel.
Maintain a database of customer calls, their needs and requirements.
Conduct market research and field survey for clients’ products and services.
Prepare research and survey reports for top sales management.
Mail billing copies of sales to customers.
Coordinate with accounts receivable team in collecting balances.
Manage, monitor and schedule customer appointments with sales team.
Implement best practices in sales programs.
Best Reporter, Rotary Youth Leadership Awards, September 2007 Department President, 2009 - 2010 Student Council President, 2010 - 2011 Finalist, YMCA Impromptu Speech Competition Service Awardee, April 2011 Leadership Awardee, April 2011