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Jonnah Mae Templora, Operational Supervisor /Team Lead

Jonnah Mae Templora

Operational Supervisor /Team Lead·HGS Iloilo

Philippines

Bachelor's degree, Business Administration

Work experience

Total years of experience: 5 years, 2 months

Operational Supervisor /Team Lead

September 2025 - May 2026

HGS Iloilo

Iloilo, Philippines

September 2025 - May 2026

• Monitoring performance and productivity
• Guiding and supporting team members
Company industry:
Business Process Outsourcing (BPO)
Job role:
Accounting and Auditing

Quality Analyst

February 2025 - September 2025

HGS Iloilo

Iloilo, Philippines

February 2025 - September 2025

• Monitored ensure quality and compliance.
• Provided feedback and coaching that led to a 15%
improvement in agent performance.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Quality Control

Subject Matter Expert

November 2024 - February 2025

HGS Iloilo

Iloilo, Philippines

November 2024 - February 2025

• Guided new hires on processes and product knowledge.
• Played a key role in onboarding new hires
Company industry:
Business Process Outsourcing (BPO)
Job role:
Information Technology

–After Sales Admin and Customer Service Representative

May 2024 - November 2024

HGS Iloilo

Iloilo, Philippines

May 2024 - November 2024

• Handled customer inquiries and concerns
professionally.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Marketing and PR

Verification Analyst

January 2023 - January 2024

Trualliant Company

Iloilo, Philippines

January 2023 - January 2024

• Verified data information and ensured documentation
accuracy.
Company industry:
Insurance & TPA
Job role:
Accounting and Auditing

Merchandiser and Sales Assistant

January 2022 - January 2023

Iloilo Society Commercial

Iloilo, Philippines

January 2022 - January 2023

• Arrange products for retail display and distribution
Company industry:
Consumer Packaged Goods Manufacture
Job role:
Sales

Excecutive Admin Assistant

January 2021 - January 2022

Dingle, Iloilo Municipal Hall

Iloilo, Philippines

January 2021 - January 2022

Company industry:
Administration Support Services

Education

University of Iloilo

January 2024

January 2024

Bachelor's degree, Business Administration

Philippines

University of Perpetual Help - Molino Bacoor

January 2019

January 2019

High school or equivalent, Accounting

Philippines

Skills

COACHING
Intermediate
COACHING
Intermediate
CLERICAL WORKS
Intermediate
CLERICAL WORKS
Intermediate
CONDENSED MATTER
Intermediate
CONDENSED MATTER
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KNOWLEDGE MANAGEMENT
Intermediate
KNOWLEDGE MANAGEMENT
Intermediate
MERCHANDISING
Intermediate
MERCHANDISING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
SALES
Intermediate
SALES
Intermediate
SOFTWARE QUALITY MANAGEMENT
Intermediate
SOFTWARE QUALITY MANAGEMENT
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert

Languages

English

Expert

Training and Certifications

Certifications
SAP Fundamentals of Accounting
Civil Service Passer