Lounge Attendant
Emirates Flight Catering
Total years of experience :13 years, 7 Months
Company: Emirates Flight Catering
Dated Joined: October 28, 2012 - Present
Job Title: Waiter
Job Description: Interact with the guests/passengers of Emirates Airlines and ensure that they have a great experience when dining and meeting at the lounge. Responsible for positive guest interactions while serving them in a friendly and efficient manner. Be attentive to the guests' needs and make them feel comfortable, relaxed, welcome and important. Maintain a 5 star and world class service.
Job Location: Dubai International Airport
• Handling all incoming telephone calls, noting reasons for call and forwarding to relevant team members or department, subject to availability.
• Providing an excellent customer service as per company policy and procedures.
• Resolving customer queries promptly within company guidelines before escalating to higher level, if necessary.
• Attending to customer needs, understand their requirements so that maximum number of inquiries is handled quickly and forwarded on responsibly.
• Meet and greet the arriving guest and address them with a proper salutation and bid them farewell as they leave the hotel.
• Dealing with Drop In customers as quickly and as proficiently as possible by coordinating with employees and customers.
• Responsible for providing administrative support to ensure efficient operation of the office.
• Support managers and employees through a variety of tasks related to organization and communication.
• Communicate via phone or email ensuring that all administrative duties are completed accurately and delivered with high quality and in timely manner.
Tertiary: Our Lady of Fatima University 2007 - 2011 Bachelor of Science in Hotel and Restaurant Management
Secondary: Quezon City High School 2003 - 2007 Quezon City, Philippines