Jordan Asuncion

Job Responsibilities:
- Identify the correct type and number of required equipment
- Provide Freight solution to the customer
- Develop relation with the customer
- Handle freight enquiries, quotations and coordination with local and international clients
- Provide support for the sales, to quote client and Follow on business awarded and lost business
- P&L monitoring and Job invoicing
-Support client for any claim, payment issues or pending shipment
- Manage shipment from origin to destination to ensure customers’ satisfaction
- Coordinate with multiple stakeholders internally
- Negotiate rates with carriers, agents, offices and service providers
- Achieve the overall freight numbers for the customers assigned
- Report any failure to the line manager and ensure client is updated on time manner
- Capability to handle freight forwarding operations & customer service independently without supervision
- Maintaining daily and regular reports
- Ensure improvement in On time delivery performance of the tradelanes serviced by Aramex
- Ensure Cargowise adoption & milestone status update integrity is 100%
- Monitor & manage liner relations on a station level for a better buying power and lead nego

FREIGHT OPERATIONS-TEAM MEMBER
January 2018- Present
FREIGHT OPERATIONS-TEAM MEMBER
from January 2018-Present
Job Responsibilities:
- Handling Air Export Shipments.
- Receives the full shipment details from any/all team members, as per their client requests or as per "Shipper's Letter of Instruction (SLI)".
- Books the shipment with the airline(s) and should follow- up on its export procedures efficiently and delay-free.
- Updates the "Export Reservation Report” and forwards the information to the teams.
- Ensures all system alerts are done promptly and follows-up on the status of all outgoing shipments as per QOSS.
- Marketing Airline Rates from different Airlines and quote any/all team members, as per their client requests regarding shipment details.
- Contacts Airlines to request for MAWB and confirmation of flight details of the shipment and informs any/all team members for their clients to monitor their shipments.
- Sending charges to Origin of the shipments for their confirmation and profit shares to close the Job Costing Sheet to be handed over to accounting team.
- Updates the Recovery and the origin until the shipment arrived at the final destination.
- Updates discrepancies and prepares excel sheet to be sent as report.
- Preparing all the documents including invoices; packing lists; and export clearance sets of documents.
- Creates SRNs and communicating with the origins of the shipments.
- Following up created SRNs. - Creates insurance request for the shipments need insurance.
- Following up unclosed jobs.
- Alerting SRNs
- Preparing invoicing worksheet with the finalize charges and sending to the invoicing team to be invoiced.


CONTACT CENTER EXECUTIVE
June 2015- January 2018
Job Responsibilities:
- Answer calls and assist customers in their inquiries
- Make calls to customers to arrange for delivery of their packages
- Handle customers shipment tracking inquiries
- Register customer pickup requests
- Provide product & service information, and other information (cut off times, transit time, general information etc...)
- Quote customers on published rates
- Handle customer care requests incoming through aramex.com
- Respond to inquiries and reported problems and bring these problems to a satisfactory conclusion (resolving problems on the spot).
- Relay customer service queries and complaints to related teams.
- Promote Aramex products and services

- Schedule and manage appointments between customers and private sessions.
- Open new files for customers, and manage current customer files.
- Handling Calls.
- Daily Sales Report.
- Tour The Clients.
- Selling membership.
- Handling Cash.

- Booking Travel and Hotel Reservations.
- Ticketing.
- Educating Travelers.
- Answering phone calls.

Sharq Kuwait City
Position: Receptionist - April 2011 to May 2014


Job Responsibilities:
-Liaising messages and important documents in daily course of business operation.
- Responsible for depositing checks in Gulf Bank, NBK, CBK and IBK.
- Answering phone calls.
- Directing new visitors to the place.
- Smile and greeting the visitors.

Santiago City Isabela, Philippines
Position: SALES ASSOCIATE/CASHIER/STOCKMAN - March 2010 to January 2011


Job Responsibilities:
• Responsible for greeting & assisting customers, providing product knowledge, and answering their inquiries

• Responsible for processing cash and card transactions, and deals with refund transactions

• Ensure the accuracy of the price tag attachments to the merchandise

• Responsible for the security within the store by serving as a look-out for shoplifters and fraudulent credit cards, etc.

• Keeping up-to-date promotions and discounts

• Maintain proper stock displays of merchandise

• Done monthly inventory report for stock monitoring and loss prevention

➢ THE GENERICS PHARMACY - Santiago City Isabela, Philippines

Position: PHARMACY ASSISTANT - September 2009 to January 2010


Job Responsibilities:
• Handling transactions and directs specific prescription or drug inquiries to the pharmacist.

• Dispense right medicine to the patients/costumers

• Performed cashiering and clerical duties.

• Responsible for stock monitoring by keeping a regular updated inventory reports

➢ HONEY LODGE SUITE - Santiago City Isabela, Philippines
Position: ROOM ATTENDANT - September 2008 to July 2009

Job Responsibilities: • Responsible in attending to the guests' needs & inquiries.
• Visit guest rooms to make beds, collect trash, used towels and linens, and change it with the clean ones.
• Preparing the rooms for the next guest and ensures room's furniture, equipments and bathroom utensils are in good condition, and make sure that toiletries are refilled
• Ensure rooms security
• Responsible for room inventory reports

➢ JOLLIBEE FOODS CORPORATION - Santiago City Shell Isabela, Philippines
Position: SERVICE CREW (Counter/Drive thru Cashier / Production Controller) - May 2006 to January 2008

Job Responsibilities:
• Served an average of 60 to 80 customers a day in dine-in, take-away & delivery transactions while maintaining strong customer service

• Responsible for handling customers' inquiries

• Managed daily cashiering, cash & card receipts, & sales reconciliation

• Act as a final check on the quality of food & beverage items

• Increase sales by suggestive selling.
• Done monthly & yearly inventory for stock monitoring and loss prevention