Receptionist
Scissors Salon and Spa
Total years of experience :6 years, 7 Months
Provide guidance to clients on the procedures at the spa
Answer telephone calls and provide accurate information to clients Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
Introduce new beauty products to clients and educate them on their uses and benefits
Keep clients updated on currently available promotions and discounts in services offered in the Spa
Process payments from clients for services ordered from the spa
Keep register of long and existing clients for them to enjoy benefits given to loyal customers
Give appointments to clients on specific days
Open and close the spa at the appropriate time
Ensure that the front desk is clean and organized for free movement Assist in getting client feedback on level of services delivered in order to improve on service delivery Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
Assist in developing promotional events, which focus on increasing the clientele of the spa
Manage the visitor register to keep record of people who visit the spa on a daily basis
Receive customer complaints and feedback and direct them to appropriate offices for resolution.
Fax, scan and copy documents
Update and maintain databases such as mailing lists, contact lists and client information and internal staff contact lists as well
Type documents, sales reports and forms
Assist with event planning and implementation
Ensure office equipment and forms are provided
Keep office area clean and tidy
Attend to potential clients
Answer and make phone calls
Attend to potential clients visiting the office and give transaction details
Reviews quantity and quality of items purchased.
Inspects Items received for damage and/or defects.
Process all requisitions approved by the Business Manager checking for completeness, accuracy and clarity.
Processes purchase orders as directed.
Receives supplies, materials and equipment ordered by the district, retaining packing slip, and distribute to the initiating department.
Investigate and track problem orders as advised.
Maintain and order district administrative office supplies and materials.
Maintain the district copy paper inventory, solicit prices and re-order when necessary.
Assist with mass copying for the central district office.
Assist in scheduling the copier for other projects.
Performs such other tasks and assumes such other responsibilities as the Business Manager or District Administrator may assign
Encode customers’ remittances/acknowledgements/pawns and redemptions.
Accept and count payments for remittances from the customers.
Record all daily transactions in the computer.
Prepare all the printed reports for the branch manager.
Check computer daily and report any problems to the branch manager.
Prepare/Record reports of the daily transactions manually.
Receive and give money to the customers.
Encode all the remittances and acknowledgements all the customers’ have provided.
Make/ issue customers’ official receipts.
Prepare cash for the everyday transactions (check fund availability, small bills and coins for change.)
Prepare/Tally cash with the reports on the computer at the end of day
I graduated with grades on average level.
