Document Controller
Radiant Engineering Enterprises
Total years of experience :15 years, 8 Months
•Receiving incoming documents, drawings, correspondences, transmittals and electronic files.
•Prepare and submit Submittals Forms for Materials, Method Statements, Shop Drawings, Technical submittals etc.
•Distribution of all incoming documents and drawings, correspondences etc.
•Ensures controlled copies of latest approved documents and drawings are given to respective staff, subcontractors or suppliers.
•Interact with Departments regarding submittals, methods statements, technical submittals, inspection request etc.
•Monitor incoming and outgoing files and documents via electronic copies.
•Scan files, distribute to concerned person, and monitor progress of drawings as per construction schedule.
•Maintain and update status of document and drawings for accurate and updated report posted in server.
•Assist co-ordination team and Engineers for the preparation of reports, minutes and correspondences needed for submission.
•Provide administrative support such as preparing, processing and routing correspondences, data entry, preparing memos, charts, tables and presentations.
•Reminds Managers and Engineers of the appointments, deadlines and report commitments.
•Perform administrative work for the team and handle confidential files.
•Maintain documents and drawings in Document Control Office under safe custody without any damage or deterioration with easy traceability.
•Implementing the project filing system as per ISO and QMS requirements.
•Installing and configuring computer hardware operating systems and applications.
•Monitoring, maintaining and Troubleshooting computer systems and networks.
•Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
•Supporting the roll-out of new applications and replacing parts as required.
•Following diagrams and written instructions to repair a fault or set up a system.
•Providing support, including procedural documentation and relevant reports.
•Scan Documents and Register new cases in the Electronic Document System.
•Create and Maintain schedules for Client and Case Deadlines.
•Prepares routing forms for internal documentation review, comments and approval
•Maintains efficient and secure paper and electronic filing system and ensures quick retrieval of requested documents.
•Escalating Issues to Level 2 Technical Support.
•Working continuously on a task until completion
•Rapidly establishing a good working relationship with customers and other professionals.
•Created PowerPoint presentations for reports and training purposes.
•Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
•Improves client references by writing and maintaining documentation.
•Avoids legal challenges by monitoring compliance with service agreements.
•Updates job knowledge by participating in educational opportunities; maintaining personal networks.
•Accomplishes information systems and organization mission by completing related results as needed.
•Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
•Gather customer’s information and determine the issue by analyzing the symptoms;
•Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients.
•Identify and escalate priority issues per Client specifications;
•Accurately process and record call transactions using a computer and designated tracking software