Joseph Sta Rosa

SALAM TECHNOLOGY - DOHA, QATAR
QA/QC Engineer- September 6, 2017 - Present
- Perform Material Inspection
- Perform Equipment Installation inspection
- Conduct spot check on LAN / WLAN installation.
- Conduct Snagging after installation to rectify the minor faults that needs to rectified.
- Ensure documents are accurate and reviewed
- Provide recommendation on rectifying Equipment installation issues in the telecom Rack.
- Responsible for Raising and IR (Inspection Request)
- Review all LAN/WLAN design and procedures.
- Escalate issues pertaining to LAN/WLAN/VMS
- Generate Report for all Outstanding Inspection Request and rectifying
• Monitoring the QA/QC Programme and ensuring incorporated materials on construction projects are in compliance with the plans and specifications
• Checking and ensuring that the work done is as per Project Specification, Method Statement and as per approved shop drawings
• Initiate corrective action if the work done is not as per Specification, Method Statement or as per approved shop drawing
• Determine all standards to perform inspection and tests on all procedures and oversee all testing methods and maintain high standards of
quality for all processes
• Carry out on the spot inspection and checking for all quality related procedures in the site and ensures activity at the site are as per approved
inspection test plan and risk assessment
• Taking care of QA/QC documents of the entire project including certificates, calibration, test results, inspection requests and site
instruction/observations, permanent materials delivered and other QA/QC documents

etwork Engineer - December 28, 2014 - April 19, 2017
• Responsible for the day-to day monitoring and provide rapid response to Network related concern.
• Responsible for technical testing, configuration and setup of network related equipment’s prior to project rollout.
• Evaluate and troubleshoot Client Telephony and Data network issue.
• Responsible in opening up a case with Cisco, Huawei, allied Telesis and ubiquity network.
• Provide Technical Support on every project and Client Requirements.
• Responsible for the technical review of all proposed changes in the client side.
• Update and maintain troubleshooting guides (Work Instruction)
• Update and maintain operations and configuration documentations.
• Participate in Network projects including Network Upgrade, Network Configuration, Installation
• Provide remote hands assistance on the client side.
• Provide Internal network support assistance.
• Provide MOP (method of procedure) for every project or task.
• Provide Desktop related assistance.
• Implement Huawei VOIP System (Unified Communication, Huawei IP Phone)
• Implement AV Solution (Huawei, Polycom)
• Implement WIFI Solution (Huawei, Ubiquity, Meraki_

❑ Teleperformance (Telephilippines Inc.) - Ortigas, Philippines
NOC Engineer - May 1, 2014 - Present
• Monitors all infrastructure, development and environmental alerts.
• Provides early warning/rapid response for each and every alert
• Performs Tier2 level of troubleshooting
• Determines initial root cause for alerts and either reach out to appropriate IT technicians or open an incident on the alert to have it investigated further.
• Performs routine maintenance on existing monitoring systems and applications.
• Performs routine after-hours tasks for each of the IT infrastructure teams.

❑ inContact Inc. - Bonifacio Global City
IP Application Analyst - Jan 3, 2012 - June 30, 2012
inContact - Cloud based Call Center Company and provider

• Responsible for the day-to day monitoring, troubleshooting and repair of IP applications (Customer connectivity issues with emphasis on VOIP and inContact's proprietary suite of products)
• Monitor network elements and Servers and perform initial troubleshooting.
• Routinely uses various network monitoring tools such as Solarwinds, IPMonitor, Perform monitor, Attend
• Routinely uses various VOIP tools such as NTM (Network Time machine for SIP calls), Lucent CDR for SS7, Sonus CDR and Telelink for old CDR tracking and evaluation.
• Evaluate and troubleshoot voice call issue (one way audio/dead air etc.) using available troubleshooting tools.
• Part of the team conducting scheduled maintenance (Change request) for software code upgrades, windows update and emergency Change request.
• Performed weekly maintenance on inContact Cluster (Servers and Services)
• Performed hourly health check on inContact Platform (NG and PRO Clusters.
• Act as point person on local connectivity, designated to troubleshoot, raised concern to local loop provider
• Provide support on desktop issue in the absence of Desktop support analyst.
• Responsible for Outage communication Bridge during major outage .severity 1 issue.
• Responsible for Ticket management, updating and adding action items.

❑ KGB Philippines (Formerly InfoNXX Phil.) - Makati Philippines
Network Analyst - CORE NETWORK ENGINEER - April 2006 to Jan 2012
KGB is the world's premier provider of directory assistance and enhanced information services.
• Technical Lead/Escalation point for the Tier I/II Global NOC support group for WAN/LAN global enterprise network issues
• Primary coordinator/lead for new Data Network Projects in the Philippines
• Responsible for the technical review of all Proposed Changes made to the Cisco/Data Network structure in the Philippines
• Tier I/II support for WAN/LAN multinational enterprise network in the US, Europe and the Philippines
• Troubleshoot/Maintain Cisco 6509s, 7000s, 3750s, 3550s, 2950 in Telco - grade network configurations
• Tier I support for voice networks - Lucent Compact Switch, Volt Delta, Priority Call Management Switches on legacy PCM Switches
• Routinely uses various network monitoring tools such as Cisco Works, HP Open View, Solar Winds, and Whatsup.
• Log and track incidents following incident tracking procedures described in the NOC Operations Procedures. Effect Escalation via SMS, Voice call to speed up the restoration.
• Aware of fixes to known issues for routers, switches, servers and other network devices for quick resolution.
• Update and maintain troubleshooting guides (Work instruction for Changes in the Network including Upgrade, Enhancement/Configuration.


• Generate metric reports: utilization, peaks and outages.
• Update and maintain operations and configuration documentations.
• Technical evaluation of critical issues and incidents, particularly in the root cause analysis teams and management of project activity impacting the call center.
• Experienced in working closely with other technical departments in a Telco/ISP environment and able to work with minimum supervision in time-critical projects
• Handles Network Projects including Network Upgrade, Network Configuration.
❑ Innove Communication - Makati Philippines

(Wholly Subsidiary of Globe Telecom)
A total telecommunications company, Combining the strength of Globe Telecom, the exceptional quality of Globelines' voice products and the superiority of Globe Quest's data solution.
SENIOR ENGINEER - Fault Management Control Center - October 2003 to April 2006

Qualification Profile
Five years of progressively responsible technical helpdesk. Proven success delivering with wide range experience in data and telecommunication networks and with excellent knowledge in Internet technology. Can handle and configure different equipment used in LAN and WAN such as routers, switches, DSL modems, Wi-Fi equipments, lease line modems, VSAT modems, multiplexers, Microwave Radio, DXC, MGX, BPX, Stinger, DSLAM and XDM. Router Commands. RAS setup for dial up users.

• Responsible for technical support operations in high-volume, 24x7 environment, act as a team leader and officer in charge (OIC) of 17-member technical support team and coordination of technical issues involving lease line connections (Domestic or International lease lines), Internet connection and network related problem.
* Performs first line maintenance / diagnostics / technical complaints of corporate accounts pertaining to standard domestic and international lease lines, frame relays, MPLS circuits, managed services, Internet services, SDSL, ADSL, ISDN services.
* Routine provisioning and troubleshooting of subscriber's WAN Data and Internet connectivity services at the last mile (DS3, E1, T1, fractional bit rates)
* Routinely configures and maintains WAN connectivity devices - E1/T1 line drivers, rate converters, multiplexers, and inverse multiplexers, SDSL Routers/Modems
* Coordinates with various operating units for the technical problem restoration including the implementation of re-routing when applicable.
* Familiar with inside/outside plant copper facilities for voice and data
* Responsible for dispatching of field engineers.
* Provides Short Message Service (SMS) to management as a sort of escalation for all faults reported either per circuit outage or network related outage.
* Provides technical reports with thorough explanation for clients regarding major and unusual outages their company experienced or reports regarding prolonged outages that intensely hamper the clients' operations.
* Serves as an overall process owner of fault tickets from initial report to full restoration.
* Responsible for the identification of recurring problems due to network, last mile segment or customer outages and provides permanent fixture to resolve the problem immediately.
* Responsible for the smooth flow of planned activity with the coordination of the implementing group. Provides advisory emails to customers affected on the planned activity. Provides completion reports on all activities performed on the network.
* In-charge in monitoring FMCC traffic calls and staff performance thru Avaya Call Management Systems (CMS)
* In charge in developing FMCC Ticketing system.

❑ Globe Telecom - Manila Philippines
ENGINEER - Fault Management Control Center September 2000 - October 2003
Serves as a team leader and officer in charge (OIC) in a 24x7 operations center with strength of 8 personnel.
* Performs first line maintenance / diagnostics / technical complaints of corporate accounts pertaining to standard domestic and international lease lines, frame relays, MPLS circuits, managed services, internet services, SDSL, ADSL, ISDN services.
* Responsible for dispatching of field engineers.
* Provides Short Message Service (SMS) to management as a sort of escalation for all faults reported either per circuit outage or network related outage.
* Provides technical reports with thorough explanation for clients regarding major and unusual outages their company experienced or reports regarding prolonged outages that intensely hamper the clients' operations.
* Serves as an overall process owner of fault tickets from initial report to full restoration.
* Responsible for the identification of recurring problems due to network, last mile segment or customer outages and provides permanent fixture to resolve the problem immediately.
* Responsible for the smooth flow of planned activity with the coordination of the implementing group. Provides advisory emails to customers affected on the planned activity. Provides completion reports on all activities performed on the network.

❑ Personal Computer Technology (Makati City)
Technical Helpdesk (Philippine Long Distance Telephone Company)
May 2000 - July 2000
Perform and act as a first level of maintenance on PC related problems, Application problem such as MS Office, MS Outlook, Windows 95, 98, 2000 ICMS for PLDT billing system, Dial up user, RAS application (configuration and set-up) . Handles user account for Internet accesses and provides security for accounts. Gained hands-on
experience in various sections in the company, including Switching, Basic Router, Private Networks, Public Networks, Customer Service, Outside Plant, and Network Control Center.
Field Support Engineer

April 1999 to May 2000
Perform on site trouble shooting of PC and Network related problems on different company such as PLDT (Nationwide), Meralco electric co. and HDMF (Pag-Ibig) . Field Support Engineer for Acer Computer, APC Back-UPS and Hewlett Packard.