Acting Operations Manager
saga collection
Total years of experience :17 years, 3 Months
operation manager for many branches. handling the operations of the shops from recruiting, to display, to training, budget..
Completes store operational requirements by scheduling and assigning employees; following up on work results.
•Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
•Directs cash management operations to include daily cash administration, management of current accounts and bank relations.
•Reviews and drives improvements in cash and retail management, ensuring financial obligations are met in accordance with Company policies and procedures.
•Completes all cash management set-up documentation for new and existing department processes; prepares correspondence and proposals directed to and for cash management.
•Monitors cash transactions to ensure that bank account balances to the report and any unusual items are investigated.
•Forecasts, monitors and tracks cash flow (weekly, monthly, quarterly etc.).
•Prepares cash flow reports and identifies and evaluates variances.
•Assists with project assignments and financial reporting.
Planning, organizing and supervising the overall retail activities.
•Supervising daily performance and accordingly take corrective actions in order to achieve the set target
•Forecasting, supervising & managing merchandise range levels, placing orders and reorders.
•Implementing annual promotional calendar in conjunction with business management.
•Organizing and monitoring layout and merchandising of the stores as per the brands standards.
•Supervising launch & advertisement campaigns.
•Working closely with the staff to ensure that the objectives are met, maximizing sales and the operation profitability.
•Training & Ensuring control of staff to maintain discipline and schedule the staff to cover properly the floor
•Planning and conducting market survey on regular basis by using experience and initiative and make recommendations to the brand team.
Completes store operational requirements by scheduling and assigning employees; following up on work results.
•Maintains store staff by recruiting, selecting, orienting, and training employees.
•Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
•Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
•Ensures availability of merchandise and services by approving contracts; maintaining inventories.
•Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
•Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
•Secures merchandise by implementing security systems and measures.
Supervising the Books Department
•Training the team (10 employees): Explaining policies, procedures and job duties
•Responsible of department’s sales and stock
•Ordering books meticulously for replenishment purposes
•Handling customers complaints
•Attending buying sessions with customers to assist them to place their orders based on the sales forecast and my knowledge on the new releases, best sellers and essentials
styling and image consulting responsible for changing looks