Public relations and sales Officer
Villa Rosa Kempinski
Total years of experience :4 years, 10 Months
❖ Wrote and edited high quality content for the website, newsletters and other communication materials resulting in a 25% increase in engagement and a 15% increase in website traffic. ❖ Analyzed industry trends and competitor activities to develop and implement a successful thought leadership campaign, resulting in a 35% increase in media coverage and 20% increase in website traffic. ❖ Developed and managed successful social media campaigns that increased brand awareness by 30% and social media engagement by 20%.
❖ Implemented crisis communication plans that effectively addressed issues and minimized negative impact on the brand, resulting in a 90% success rate in managing crises. ❖ Built and maintained business relationships with clients by providing prompt and accurate service so as to promote customer loyalty. ❖ Recommend potential products or services to management by collecting customer information and analyzing customer needs. ❖ Investigate and resolve customers problems and complaints or any incidents on timely and professional manner either through phone or by emails.
Used to create advertising videos for the organization.
Create and manage events.
Survey and implement marketing strategies for the organization.
Ensure good and create good relations with both the customers and community around.
management in ensuring performance goals are met.
❖ Strong interpersonal skills and excellence in building relationships
with board members, staff and customers.
Build and maintain business relationship with clients by providing.
prompt and accurate service so as to promote customer loyalty.
Recommend potential products or services to management by
collecting customer information and analyzing customer needs.
Ensures delivery of excellent customer service through fast and
accurate processing of orders, communication, and coordinating
with other departments to resolve inquire
PUBLIC RELATIONS AND MARKETING JAN 2018-DEC2018 ❖ created content to sale and introduce new service and products. ❖ Planned and executed successful media events, including press conference that resulted in a 50% increase in media attendance and coverage. ❖ Surveyed and implemented marketing strategies for the organization