Joseph Phrem, MULTI-UNIT MANAGER & CATERING MANAGER

Joseph Phrem

MULTI-UNIT MANAGER & CATERING MANAGER

ZAROOB

Location
United Arab Emirates - Dubai
Experience
5 years, 7 Months

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Work Experience

Total years of experience :5 years, 7 Months

MULTI-UNIT MANAGER & CATERING MANAGER at ZAROOB
  • United Arab Emirates
  • October 2016 to October 2018

Multi-unit manager for -Golden Mile and Marina (since March 2018) Catering Manager (Sofraji Catering, since June 2018) Managing daily operations of the restaurants, ensuring quality and consistency Delivering excellent service and maximizing customer satisfaction Responding eficiently to customer feedback Organizing and managing staf relations Controlling the operational cost, identifying measures to reduce it Checking maintenance requirements for the restaurant Establishing plans to fulfill restaurant manpower  Decreasing expenses and managing food cost, payroll, and operational expenses at Zaroob achieving best P&L in the company  SAP Implementation team for Zaroob, Dubai, UAE

BRANCH MANAGER & TRAINING MANAGER at ZAATAR W ZEIT
  • United Arab Emirates
  • January 2012 to January 2015

Responsible for managing and monitoring the performance of the restaurant's daily operations and workflow, by managing its team overseeing the inventory and the ordering of food and supplies, optimizing profits, and ensuring that customers are satisfied with their dining experience.

Specialties & Skills

Action Planning
Staff Training
Schedules
OPERATIONS
COLLABORATION
COORDINATING
CUSTOMER SATISFACTION
CUSTOMER SERVICE
FOOD SAFETY
GUEST RELATIONS
SAP IMPLEMENTATION
SOURCING
PURCHASING

Languages

French
Expert
Arabic
Expert
English
Expert