Joseph Rusca

raining Coordinator with 8 Years of Experience
Specialized in developing and conducting training programs for hospitality roles including Host, Bar Staff, Admin, and Head Waiter. Skilled in onboarding, skills enhancement, and performance evaluation to ensure service excellence and operational efficiency. Experienced in floor supervision, maintaining high standards of guest service, and supporting smooth day-to-day operations. Adept at team leadership, workflow coordination, and creating a positive work environment to maximize staff productivity and guest satisfaction.

Greet customers warmly and engage in conversation to
enhance the guest experience.
Strive to exceed guest expectations and create a
positive dining experience.
Handle incoming and outgoing correspondence,
including mail and deliveries.
Handle guest concerns or complaints with
professionalism.

Specialized in onboarding, compliance training, and
leadership development programs.
Experienced in managing training programs for
hospitality.
Maintain confidentiality of sensitive information and
company policies.
Perform data entry, filing, printing, scanning, and
document organization.
Answer phone calls and assist with reservations or event
bookings.