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ahmed Hmoud, Operations Manager

ahmed Hmoud

Operations Manager·Mado

Kuwait

Diploma, food and Beverage Production

Work experience

Total years of experience: 22 years, 3 months

Operations Manager

November 2020 - Present

Mado

Al Kuwait, Kuwait

November 2020 - Present

Develop and execute strategic plans
Implement industry best practices to enhance the overall quality & experience.
Introduce new and trending F&B offerings to meet customer demands.
Implement marketing and promotional strategies.
Implement cost control measures while maintaining quality standards.
Negotiate favorable contracts and terms to support project objective
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Operations Manager

June 2017 - November 2020

Naranj - Middle Estren cuisine

As Salimiyah, Kuwait

June 2017 - November 2020

Develop and execute strategic plans
Implement industry best practices to enhance the overall quality & experience.
Introduce new and trending F&B offerings to meet customer demands.
Implement marketing and promotional strategies.
Implement cost control measures while maintaining quality standards.
Negotiate favorable contracts and terms to support project objective
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Area Manager

August 2015 - June 2017

Naranj - Middle Estren cuisine

As Salimiyah, Kuwait

August 2015 - June 2017

Set operating goals and objectives.
Provides direction and input to outlet development/possible new sites and
advises on layouts/customer flow.
Assess staffing requirements and recruit staff when needed.
Ensure all policy, systems and procedures are implemented
Monitor performance of restaurants against budgeted figures.
Recommend corrective measures.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Restaurant Manager

March 2012 - August 2015

La Maison Verte

Amman, Jordan

March 2012 - August 2015

Operations Management*: Oversee daily operations, including food preparation, service, and customer experience.
Staff Management*: Recruit, train, and manage staff, including servers, bartenders, hosts/hostesses, and kitchen staff.
Customer Service*: Ensure exceptional customer experiences, respond to guest feedback, and resolve issues promptly.
Sales Growth*: Develop strategies to increase sales, promote menu items, and drive revenue growth.
Inventory Management*: Manage inventory levels, order supplies, and control costs.
Financial Management*: Manage restaurant finances, including budgeting, forecasting, and cost control.
Marketing and Promotions*: Develop and implement marketing and promotional strategies to attract new customers and retain existing ones.
Health and Safety*: Ensure compliance with health and safety regulations and company policies.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Operations Team Leader

May 2010 - February 2012

Grand Hyatt Hotel

Amman, Jordan

May 2010 - February 2012

Team Management*: Lead, motivate, and develop a team of servers, bartenders, and hosts/hostesses to ensure excellent customer service and efficient service.
Customer Service*: Ensure exceptional customer experiences, respond to guest feedback, and resolve issues promptly.
Operations Management*: Oversee daily operations, including scheduling, inventory management, and supply ordering.
Sales Growth*: Identify opportunities to increase sales, promote menu items, and suggest upsells.
Quality Control*: Maintain high standards of quality, ensuring consistency in food and beverage service.
Communication*: Communicate effectively with staff, management, and other departments to ensure seamless service.
Training and Development*: Train new staff members, provide ongoing coaching and feedback, and develop staff skills.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Restaurant Captain

March 2007 - May 2010

Kempinski Hotel Ishtar

Amman, Jordan

March 2007 - May 2010

- *Leadership*: Supervise and mentor servers, hosts/hostesses, and other front-of-house staff to ensure excellent customer service and efficient service.
Customer Service*: Ensure exceptional customer experiences, respond to guest feedback, and resolve issues promptly.
Table Management*: Oversee table assignments, manage reservations, and optimize seating to maximize sales and efficiency.
Service Standards*: Maintain high service standards, ensure consistency in food and beverage service, and enforce restaurant policies.
Sales Growth*: Identify opportunities to increase sales, promote menu items, and suggest upsells.
Communication*: Communicate effectively with servers, bartenders, kitchen staff, and management to ensure seamless service.
Inventory Management*: Monitor and manage supplies, such as linens, glassware, and other essential items.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Restaurant Waiter

February 2004 - January 2007

Movenpick Hotel deadsea

Amman, Jordan

February 2004 - January 2007

- Greet and welcome guests, take orders, and serve food and beverages in a timely manner.
- Provide excellent customer service, respond to guest inquiries, and resolve any issues promptly.
- Take orders accurately, and communicate effectively with kitchen staff and other servers.
- Maintain knowledge of menu items, ingredients, and preparation methods.
- Manage tables, take payments, and process transactions efficiently.
- Maintain a clean and organized workspace, including tables, bars, and surrounding areas.
- Work effectively as part of a team to ensure seamless service.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Zarqa University College

March 2001

March 2001

Diploma, food and Beverage Production

Jordan

GPA (percentage): 90%

GPA (percentage): 90%

This diploma program is designed to equip students with the knowledge, skills, and competencies required to succeed in the food and beverage industry. The program covers a wide range of topics, including food safety, quality control, production planning, and management. Key Topics: - Food safety and hygiene practices - Quality control and assurance - Food production planning and management - Food processing and preservation techniques - Beverage production and service - Food and beverage cost control and management - Supply chain management - Food laws and regulations Career Opportunities: - Food production supervisor/manager - Quality control manager - Food safety officer - Production planner - Beverage manager - Food and beverage operations manager Skills: - Understand food safety and hygiene practices - Apply quality control and assurance principles - Plan and manage food production - Control food and beverage costs - Manage supply chains - Comply with food laws and regulations

Skills

Customer Experience Improvement
Expert
Customer Experience Improvement
Expert
Cost Management
Expert
Cost Management
Expert
Inventory Management
Expert
Inventory Management
Expert
Food Quality
Expert
Food Quality
Expert
Operations Management
Expert
Operations Management
Expert
Strong Attention to Detail
Expert
Strong Attention to Detail
Expert
Customer-Centric Focus
Expert
Customer-Centric Focus
Expert
Food Allergen Management
Expert
Food Allergen Management
Expert
Cost Reduction Management
Expert
Cost Reduction Management
Expert
Financial Acumen
Expert
Financial Acumen
Expert
Menu Engineering and development
Expert
Menu Engineering and development
Expert
Sustainable Practices
Expert
Sustainable Practices
Expert
Event Planning & Catering Experience
Expert
Event Planning & Catering Experience
Expert
Brand Management
Expert
Brand Management
Expert
Content Creation
Expert
Content Creation
Expert

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Training
Customer Experience.
Online

Hobbies

  • Chess