IT Project Manager / System Administrator
Maham Al Khaleej Trading Company and Bandariyah International Company
Total years of experience :19 years, 5 Months
Key Contributions: Bandariyah International Company (BIC)
• Designed and Implemented Avaya IP Office v2 with 120 Avaya 1416 Phone set for the new office.
• Designed and Implemented Untangle 11.04 Unified Threat Management for the new office.
• Designed and Implemented VMware VSphere 5.5 with 2 physical servers connected to EMC VNXe 3200 8TB of usable storage for the new office.
• Designed and Implemented Tier II network with 120 nodes and isolate every floor using virtual local area network for the new office.
• Deployed Microsoft Office 365 to 50 users across 3 sites.
Key Contribution: Maham Al Khaleej Trading Company Ltd. (MATCO)
• Designed and Implemented VMware VSphere 5.5 with EMC Clarion CX-4 15TB of usable storage and consolidated 25 physical servers in to 3 clustered physical hosts by converting it to virtual machines.
• Designed and Implemented Windows 2008 Active Directory, Group Policy and DNS servers in 3 sites, and converted 150 local user profile to domain user profile.
• Designed and Implemented Windows DHCP server with 10 IP address scope.
• Designed and Implemented Microsoft CRM 2011 and deployed Microsoft CRM outlook client to 40 workstations across 3 sites.
• Designed and Implemented Kaspersky Security Center and deployed Kaspersky anti-virus to 150 workstations and 30 virtual servers.
• Designed and Implemented Untangle 11.04 Unified Threat Management for the new office.
• Deployed Microsoft Office 365 to 100 users across 3 sites.
Job Roles
• Responsible for networking, design, installation and maintenance services.
• Responsible for effective installation/configuration, operation, and maintenance of VMWare systems software and related infrastructure.
• Creation of software packages for new systems, software upgrades, patches or as needed.
• Customizes and deploys applications to Windows systems in a production environment.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problem for end- users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor and troubleshoot end-user workstation and related hardware and software in order to deliver required desktop service levels.
• Conduct research on desktop products in support of PC procurement and development
Efforts. Evaluate and recommend products for purchase.
Assists in planning computer deployment for new areas.
Responsible for the creation of standard PC image for all existing an incoming hardware.
• Assist in developing long-term strategies and capacity planning for meeting future
• Identify areas of improvement and create action plan and implement solutions with assistance of the team.
• Ensures anti-virus software and appropriate security patches are installed timely.
• Traveling to different sites to help with install, deployment and troubleshooting.
• Mentors and instructs junior members of the team for technical development.
• Completes change control forms/plans for deployment projects/updates.
• Completes QA test plans/UAT for new deployments and software packages and coordinates and/or assists in completion of testing.
Key Contributions
• Designed and Implemented VMware VSphere 5.1 and consolidated 15 Physical servers in to 2 Physical by converting it to virtual machine.
• Designed and Implemented Xerox DocuShare Document Management System.
• Designed and Implemented Backup connection of Site to Site MPLS by implementing WatchGuard Site to Site VPN using backup Internet connection.
• Work with the team in Migrating Lotus notes email server to Google Gmail Business Apps.
• Work with the team in centralizing the deployment and managing of anti-virus by migrating from standalone Symantec endpoint security to Sophos Management Console.
• Assigned as ISO Management representative in Information Technology department to monitor the document and procedure are followed accordingly that leads in gaining the ISO 9001 certification.
Job Roles
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Supporting users face to face, over the phone and email.
• Create, change, and delete user accounts per request.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Key Distributions
• Added security to the workstations by Implementing Windows 2003 Active Directory, Group Policy and DNS.
• Added security to the network by implementing WatchGuard X550e UTM appliance.
• Designed and Implemented Microsoft Exchange 2003 and deployed to 60 Users.
• Designed and Implemented Kaspersky 6.0 Admin kit and deployed to 60 Users.
• Centralized the sharing of file and Printer by implementing Windows 2003 Fileserver and Printing.
Job Role
• Directly handled all equipment negotiations and purchasing
• Assisted in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware.
• Assisted with resolution of communication problems with remote clients.
• Performed user account creation, deletion, and configuration
Work Description
- Installs and configures Microsoft Operating System, Puppy Linux 1.5 Open-Source Operating System and other application to respective users.
- Diagnose hardware and reports wither PC units or computers peripheral are repairable
- Responsible in maintaining Fileserver system including allotted disk space to users.
- Monitors telecommunication system specifically Call Logs, Available credit and cancel clients account if necessary.
- Responsible in maintaining the database in each call center agent.