Joshna Anil Kumar Sherly

• Delivered high-volume customer service to 200-250 customers per shift,
handling inquiries, complaints, and service requests with
accuracy and professionalism.
• Verified customer details and processed 150+ billing transactions per shift
with 100% accuracy, demonstrating strong data validation and
documentation skills applicable to insurance workflows.
• Explained company policies, procedures, and service outcomes to
customers, resolving 90%+ queries at first contact, similar to
communicating approval or rejection decisions.
• Managed 20-30 service escalations per week, ensuring timely follow-up
and resolution while maintaining customer satisfaction standards.
• Maintained strict confidentiality and compliance while handling 100+
sensitive customer records daily, aligning with healthcare and insurance
data protection requirements.
• Coordinated with internal teams to resolve 10-15 billing discrepancies per
week, improving turnaround time and service efficiency.

• Provided high-volume customer service to 200+ customers per shift, professionally handling
inquiries, complaints, and service issues with empathy, accuracy, and speed skills directly
applicable to patient interaction and front-desk support in a healthcare environment.
• Maintained 100% accuracy in billing, transactions, and record handling, demonstrating
strong attention to detail critical for patient records, insurance data, and healthcare
documentation.
• Managed inventory monitoring, stock reconciliation, and compliance checks, ensuring 98%
product availability while adhering to strict operational standards similar to healthcare
regulatory requirements.
• Assisted with daily operational reporting, KPI tracking, and performance analysis, contributing
to 10% monthly sales growth through service improvements and efficient workflow execution.
• Upheld company policies, confidentiality, and service standards, reflecting a strong
understanding of data privacy, compliance, and ethical service delivery.

• Assisted in coordinating daily patient flow in a small OPD setup (15-25 patients/day).
• Supported queue management, appointment-style scheduling, and service flow
optimization, reducing wait times and improving overall customer satisfaction mirroring
patient flow and clinic operations.
• Provided support for basic billing processes acted as a point of contact between patients,
clinicians and administrative staff.

• Led patient care coordination, appointment scheduling, and EMR/EHR management for
inpatients and outpatients.
• Maintained 100% accuracy in documentation, ensuring compliance with hospital policies and
patient confidentiality.
• Facilitated efficient patient flow, interdepartmental communication, and quality-driven
service in a high-volume clinical setting.
• Gained experience in administrative support, workflow management, and multidisciplinary
teamwork, building a strong foundation for healthcare operations.