Sales Associate
Rivoli Group
Total years of experience :17 years, 1 Months
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
Advising customers on product ranges best suited to their needs
Maintain an awareness of all promotions and advertisements
Assist in floor moves, merchandising, display maintenance, and housekeeping
Assist in processing and replenishing merchandise and monitoring floor stock
Aid customers in locating merchandise
Achieving the sales target and focus on increasing sales by using advanced sales techniques.
Focusing on Up selling/ Cross selling.
Participate in year-end inventory and cycle counts.
Maintaining customer relationships in order to build long term brand loyalty.
Handling new launches, promotion of products and visual merchandising.
Assist in ringing up sales at registers and/or bagging merchandise.
Maintaining general cleanliness, hygiene standards and visual displays
Implementing CRM at the store level and providing relevant feedback
Coordinating with Customer Care Centre for after sales service
Generating Daily Sales Report.
Following all company procedures in ordering, cash handling and other common practices.
Maintaining manual and system ledger from time to time.
Conducting team meet to discuss the elevations required in performing the assigned duties.
• Promoting and conducting H4K workshops by training the Sunday school teachers
• Follow up to check implementation of learning in workshops and assist in execution of new learned styles and techniques.
Practical Training Experience:-
Offsite training in Fiji islands for being an Implementation Field Worker in H4K
Personality development and communication skill training
Key achievements:-
Promoted as a Senior Teacher to assist interns in their workshop
• Assisted customers with account & service related issues
• To assess and resolve enquiries, requests and complaints, primarily on the telephone, but also by other electronic access channels, to ensure that customer enquiries are resolved at
first point of contact, unless specialist knowledge or further investigation is required.
Practical Training Experience:-
Process, Policies & Procedure Training
Soft skills & Customer handling skills workshops
Key achievements:-
Best Trainee Award - For Exemplary Performance at Work Place (Training)
• Trained students for spoken English and soft skill for various levels.
Practical Training Experience:
Language training for different level of spoken English
V&A and C3P (Call Center Certified Program) Training
Sales Training for Hero Mindmine
• Received payments from customers, made reminder calls to inform customers about their
due
Practical Training Experience:
Step to Personal Mastery
Effective Time Management
Leadership
Key achievements:-
Bronze Award - For Exemplary Performance at work place
Awarded Certificates for Outstanding Contribution and Demonstration of Values.
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