Joshua Albaña

• Created and formatted professional CVs tailored to client job requirements, ensuring
accuracy and strong presentation
• Managed and supervised staff, including task coordination, scheduling, and performance
monitoring
• Handled and resolved staff concerns and workplace issues efficiently and professionally
• Maintained organized documentation and employee records for smooth agency
operations
• Prepared and managed invoices, ensuring accurate billing and timely processing
• Monitored and tracked monthly client contract renewals, ensuring continuity of services
and timely follow-ups
• Utilized Microsoft Excel for data entry, reporting, and maintaining structured filing systems
• Prepared and monitored staff attendance sheets to ensure accuracy and compliance
• Developed and managed social media marketing content to promote agency services and
increase engagement
• Assisted in the creation and maintenance of the agency website, ensuring updated
content and functionality

• Provided direct administrative and operational support to the Owner/Management,
ensuring smooth day-to-day business operations and timely execution of priorities.
• Acted as the primary point of coordination between the Owner/Management, employees,
and clients, maintaining clear communication and efficient workflow.
• Created and formatted professional CVs tailored to client job requirements, ensuring
accuracy, quality, and strong presentation.
• Managed and supervised staff, including task delegation, scheduling, attendance
monitoring, and performance follow-up.
• Handled and resolved employee concerns and workplace issues professionally while
escalating critical matters to management when necessary.
• Maintained organized employee records, confidential documents, and administrative files
to support efficient operations.
• Prepared invoices, monitored payments, and ensured accurate billing and timely
processing.
• Tracked monthly client contract renewals, coordinated follow-ups, and helped maintain
long-term client relationships.
• Utilized Microsoft Excel to prepare reports, manage databases, and maintain accurate
administrative records.
• Prepared and monitored staff attendance reports to ensure compliance with company
policies.
• Developed and managed social media marketing content to promote agency services and
improve online engagement.
• Assisted in maintaining and updating the company website to ensure accurate information
and a professional online presence.
• Supported management with ad hoc administrative tasks, reports, documentation, and
operational coordination to improve business efficiency.

• Coordinated and monitored day-to-day fleet operations to ensure efficient vehicle
utilization, on-time deliveries, and high service quality.
• Managed vehicle scheduling, dispatching, and routing based on customer requirements,
traffic conditions, and delivery priorities to meet strict timelines.
• Tracked fleet performance metrics such as delivery turnaround time, vehicle availability,
and service efficiency, identifying opportunities for operational improvement.
• Liaised with internal teams (operations, customer support) and external partners (drivers,
vendors) to resolve fleet-related issues promptly and minimize service disruptions.
• Ensured compliance with company policies, safety standards, and applicable transport
regulations.
• Prepared and submitted regular operational reports to management, providing insights on
fleet performance, challenges, and improvement recommendations.

• Monitored stock orders and coordinated closely with the warehouse team to ensure
accurate inventory levels and timely order fulfillment.
• Prepared, printed, and verified delivery receipts and related documentation in line with
company procedures.
• Maintained accurate records of dispatched and delivered orders, including items released
through company delivery trucks.
• Entered, updated, and maintained data in internal systems with a high level of accuracy
and attention to detail.
• Reviewed and verified data for completeness and correctness, identifying discrepancies
and coordinating corrective actions.
• Collaborated with team members to resolve data and inventory issues, supporting smooth
logistics and delivery operations.