Joshua Albaña

• Created and formatted professional CVs tailored to client job requirements, ensuring
accuracy and strong presentation
• Managed and supervised staff, including task coordination, scheduling, and performance
monitoring
• Handled and resolved staff concerns and workplace issues efficiently and professionally
• Maintained organized documentation and employee records for smooth agency
operations
• Prepared and managed invoices, ensuring accurate billing and timely processing
• Monitored and tracked monthly client contract renewals, ensuring continuity of services
and timely follow-ups
• Utilized Microsoft Excel for data entry, reporting, and maintaining structured filing systems
• Prepared and monitored staff attendance sheets to ensure accuracy and compliance
• Developed and managed social media marketing content to promote agency services and
increase engagement
• Assisted in the creation and maintenance of the agency website, ensuring updated
content and functionality

• Provided direct administrative and operational support to the Owner/Management, ensuring smooth day
to-day business operations and timely execution of priorities.
• Acted as the primary point of coordination between the Owner/Management, employees, and clients,
maintaining clear communication and efficient workflow.
• Created and formatted professional CVs tailored to client job requirements, ensuring accuracy, quality,
and strong presentation.
• Managed and supervised staff, including task delegation, scheduling, attendance monitoring, and
performance follow-up.
• Handled and resolved employee concerns and workplace issues professionally while escalating critical
matters to management when necessary.
• Maintained organized employee records, confidential documents, and administrative files to support
efficient operations.
• Prepared invoices, monitored payments, and ensured accurate billing and timely processing.
• Tracked monthly client contract renewals, coordinated follow-ups, and helped maintain long-term client
relationships.
• Utilized Microsoft Excel to prepare reports, manage databases, and maintain accurate administrative
records.
• Prepared and monitored staff attendance reports to ensure compliance with company policies.
• Developed and managed social media marketing content to promote agency services and improve online
engagement.
• Assisted in maintaining and updating the company website to ensure accurate information and a
professional online presence.
• Supported management with ad hoc administrative tasks, reports, documentation, and operational
coordination to improve business efficiency.

• Coordinated and monitored day-to-day fleet operations to ensure efficient vehicle utilization, on-time
deliveries, and high service quality.
• Managed vehicle scheduling, dispatching, and routing based on customer requirements, traffic
conditions, and delivery priorities to meet strict timelines.
• Tracked fleet performance metrics such as delivery turnaround time, vehicle availability, and service
efficiency, identifying opportunities for operational improvement.
• Liaised with internal teams (operations, customer support) and external partners (drivers, vendors) to
resolve fleet-related issues promptly and minimize service disruptions.
• Ensured compliance with company policies, safety standards, and applicable transport regulations.
• Prepared and submitted regular operational reports to management, providing insights on fleet
performance, challenges, and improvement recommendations.

• Monitored stock orders and coordinated closely with the warehouse team to ensure accurate inventory
levels and timely order fulfillment.
• Prepared, printed, and verified delivery receipts and related documentation in line with company
procedures.
• Maintained accurate records of dispatched and delivered orders, including items released through
company delivery trucks.
• Entered, updated, and maintained data in internal systems with a high level of accuracy and attention to
detail.
• Reviewed and verified data for completeness and correctness, identifying discrepancies and
coordinating corrective actions.
• Collaborated with team members to resolve data and inventory issues, supporting smooth logistics and
delivery operations.