Aju Reinhard Joshua M

* Provided backend HR support and employee assistance through calls, emails, and internal systems
* Handled HR-related queries including onboarding, documentation, attendance, payroll, and employee records
* Coordinated with internal HR teams to ensure timely issue resolution and smooth operations
* Maintained employee data and confidential information with high accuracy and professionalism
* Supported daily HR operations while meeting productivity and service-level targets
* Assisted employees with policy-related clarifications and process guidance
* Performed administrative and backend operational tasks in a fast-paced corporate environment
* Demonstrated strong communication, multitasking, and problem-solving abilities

Im a Digital Marketing Manager with hands-on experience in
everything from SEO and paid ads to social media, email campaigns,
and content creation. I enjoy crafting engaging posters, videos, and
creatives that not only look great but also deliver results. Whether its
running Google or Meta ads, optimizing campaigns, or diving into
analytics with GA4 and SEMrush, I focus on strategies that truly drive
growth. Ive worked across industries like e-commerce, real estate,
and B2B, and love leading projects that connect brands with their
audience in meaningful ways.

During my time at 24/7.ai on the Optus process, I worked closely with Australian
customers, helping them with their telecom-related issues like billing, network problems,
and account queries. It really sharpened my communication skills—I learned how to
explain things clearly, stay patient, and keep a positive tone, even in tough situations. I
also got comfortable using tools to log customer interactions and track issues. The 24/7
work environment taught me how to manage time well, stay flexible with shifts, and meet
targets like customer satisfaction and resolution rates. Overall, it was a great learning
experience that helped me grow both professionally and personally.