Buyer Administrative Assistant/Data Entry
Elabelz
Total years of experience :8 years, 1 Months
-Creating Local Purchase Orders and Order Forms and other Administrative tasks.
-Generating and uploading product information to the system
• In charge of auditing, validating and reporting inaccuracies in the account setup.
• Generate and present monthly and quarterly reports on the team’s quality performance.
• Played a big role on the investigation and Root Cause Analysis resulting to the development of the Quality control policies, process and system improvements and tools and an increase to 98% of the team’s quality KPI performance and decrease in customer complaints.
• Involved in coordinating with downstream and upstream teams for process stream lining.
• Facilitated 1 on 1 coaching sessions with the specialists.
• Involved in new hire and process update trainings, preparing and updating training materials.
• Operationalize and setup customer contract to the system.
• Investigate, solve and respond to customer complaints and issues in a timely manner.
• Actively took part on different initiatives by the leadership team to improve team’s performance standard and gained various award.
• Developed various excel and goggle sheet tools which aided our specialists and coordinator resulting in reduction of setup time and increase in productivity.
• Assigned various roles and tasks on top of my day to day role (Assistant Coordinator, Assistant QA, and Assistant Reports Analyst).
• Earned promotion following superior performance.
• Validate data logic through marginal checks and communicate errors and inconsistencies in the data to account managers and/or programmers.
• Generates and present various format files for clients (e.g. SPSS, Excel, Ascii, Cross tabulations, etc.).
• Designed and developed various excel tools to aid Data processing specialist on their day to day task (Auto heatmap generator, Auto Crosstabs code generator) resulting in reduction of setup time and increase in productivity.