Assistant Branch Manager
Dubai Bank
Total years of experience :15 years, 5 Months
August 2008 - till date
Dubai Bank, Dubai Banking Group Dubai, UAE
Assistant Branch Manager
* Assume the responsibilities of Branch Manager in the absence of the Branch Manager.
* Maximize customer satisfaction with exceptional service and quality environment.
* Assist the Branch Manager in achieving budgeted sales, gross profit, and expense lines within the branch.
* Assist in the selection, training, supervision, and evaluation of branch personnel and to ensure their attainment of high individual productivity and achievement of the responsibilities and duties contained in their job descriptions.
* Maintain personal contact with customers and all employees on the sales floor to ensure customer satisfaction and to act as a positive role model for all non-management employees.
* Provide ongoing training and direction to branch employees.
February 2007 - August 2008
Dubai Bank, Dubai Banking Group Dubai, UAE
Royal Banking Manager (Wealth Management)
* Actively sourcing and prospecting for potential clients.
* Managing and growing existing clients' relationship effectively.
* Providing customized professional financial advisory services to individuals and businesses.
* Marketing a comprehensive range of financial products and advisory services to potential clients.
* Reviewing and monitoring clients' financial progress and status regularly.
2001 - 2007
HSBC Bank Middle East Ltd Dubai, UAE
Senior Customer Service Representative-Supervisor (Job Promotion) focusing on Islamic Propositions
* Increase regional sales.
* Opportunity Management through CRMS.
* Corporate customer care from point of sale till close of deals.
* Promoted products and created a new view of current products.
* Implemented training course for new recruits.
* Helped in anti-money laundry procedures.
* Helped in putting job descriptions and allocation of representatives.
* Came up with a new design for the customer service lay-out.
* Coached new joiners, administered their day-to-day tasks and supervised them.
2001 HSBC Bank Middle East Ltd Dubai, UAE
Senior Corporate Teller (Job Promotion)
* Salary Payments- External cooperate accounts/ companies dealing with HSBC.
* Foreign currency exchange - corporate accounts.
* Posting High amount deposits.
* Daily inward/outward cash transactions.
* Monthly Progression report.
* Monitor the front-liners and balance their cash.
* Coached new joiners, administered their day-to-day tasks and supervised them.
1999 - 2001
HSBC Bank Middle East Ltd Dubai, UAE
Customer Service Representative
* Opportunity Management through CRMS.
* Increased the sales percentage per product.
* Allocated resources to adhere to the business demands.
1997 - 1999
HSBC Bank Middle East Ltd Dubai, UAE
Clearing Department Clerk
* Audit outbound/ inbound clearing documents.
* Deposit bulk documents into client accounts.
* Handle all Bank Transfers - outbound and inbound.
2008 International Diploma in Management (Managing for Quality) Dubai, UAE * University of Cambridge
1999 HSBC Khatwatek Al Ulla Dubai, UAE * HSBC University
1996 High School Diploma Dubai, UAE * Sukaina Bint Al Hussain High School Special attributes