Acting As Billing Senior Manager
MTN
Total years of experience :29 years, 3 Months
• Prepare and control the department’s budget according to the company strategy
• Prepare the department projects plan, and ensuring its implementation within the right time schedule according to the approved budget
• Indicate the steps needed to achieve these targets and implement them in coordination with the concerned teams
• Responsible for the strategic planning of systems expansion based of the forecasted subscriber base
• Manage the operator-supplier relationship when Billing related delivery is concerned
• Coordinate with Billing related Vendors (Billing system, Fraud, Revenue Assurance…) for the dimensioning, design, implementation, testing and Faults handling, as well as preparing the requirement specification for new platforms
• Participate in the commercial negotiations, and agreements along with IT director for Billing related aspects
• Design, create and document the department’s policies and procedures for the operational and development tasks that guarantee continuity of Billing related functions
• Put in place the necessary controls to ensure that all Billing related processes are 100% available
• Put in place the necessary controls to ensure that all department’s reports are 100% accurate
• Setup plans for Billing employees’ development as well as new recruitment
• Measure Billing team’s performance and allocate scores for each employee and task
• Prepare monthly department’s KPI reports, projects progress and team development progress and communicate results to IT director
• Escalate problems to the IT director and suggest solutions
• SIM input file generation, defining profiles
Mange the billing team who has to:
Control the operation/support of the billing system and the attached systems (CDR conversion, rating, billing, provisioning, payment process, fraud system…)
Control the CDR files collection from different Net elements adresss
Control the TAPIN and TAPOUT processes
Issue a daily CDR control report from the billing system in order to reconcile the generated CDRs with the rated ones
Develop and document procedures related to the billing operation and billing helpdesk units (control and operation procedures)
Assure that the operation procedures are applied in the section
Assure a smooth handover of the new applications developed by other entities (development department, Billing/administration) to the operation section
Participate in the testing and validating of new (or modified) applications and reports before going in production
Control the generate of the revenues Assurance reports that have to be delivered to the ‘Revenue Assurance’ team on specifice date (daily & monthly)
Control the reconciliation procedure between different Network Elements and take the necessary actions
Manage groups and users access for all billing related applications ( access map table on the billing system for all users)
Control the activation of SIM cards/Prepaid and preactive numbers
Helpdesk support on the billing system aplecation
Escalate problems to the billing senior manager senior
Manage the operation section
Monitor the monthly working time night and day shift of the section’s team
Control the operation/support of the billing system and the attached systems (CDR conversion, rating, billing, provisioning, payment process, fraud system…)
Control the CDR files collection from different sources
Control the TAPIN and TAPOUT processes
Issue a weekly CDR control report from the billing system in order to reconcile the generated CDRs with the rated ones
Develop and document procedures related to the billing operation and helpdesk units (control and operation procedures)
Assure that the operation procedures are applied in the section
Assure a smooth handover of the new applications developed by other entities (development department, Billing/administration) to the operation section
Participate in the testing and validating of new (or modified) applications and reports before going in production
Control the revenues reports that have to be delivered to the ‘IT/Revenue Assurance’ team
Control the reconciliation procedure between different Network Elements and take the necessary actions
Manage groups and users access for all billing related applications
Control the activation of SIM cards/Prepaid and preactive numbers
Helpdesk support
Escalate problems to the billing manager
Programming and computer Teacher
Implemented training course for student (high study).
Effective Time Management
Effective Leadership Skills for Managers
Effective Revenue Management, Charging And Billing In Telecoms Advanced Revenue Management Strategies
Bscs ix release2 Customized Training "implementation of new service" from 24 of may 2009 at mtn syria
situational leadership
Diploma of high Studies in informatics (computer science) It contains courses in - System analysis and Modeling systems course - Operation Research course - Numeric analysis course - Information Theory course - Algorithms and programming course.
A bachelor Degree of Mathematical Sciences/Informatics Section
