IT Operations Manger
LibanPost
Total years of experience :22 years, 11 Months
• Assist in the development and implementation of the IT Operation policies and procedures;
• Manage the IT Operations related projects;
• Supervise the Helpdesk operation;
• Develop training plans for the IT staff and follow up on its implementation and effectiveness;
• Review and support the improvement of the network infrastructure and design;
• Assist in developing request for proposals to acquire the services and products of IT vendors;
• Review IT operations performance and take necessary action to improve it;
• Ensure Business continuity and redundancy at all systems and Network levels, including disaster recovery Site supervision, maintenance and availability;
• Submit periodically & upon request reports on the IT operation activities;
• Perform the duties & responsibilities of the job in accordance with the company policy & standards;
• Supervise the System and Network Team along with the IT Support team;
• Follow up and evaluate employee performance, assign objectives, approve and suggest training courses & job rotations;
• Control the behavior, the attendance, and approve the leave requests of subordinates;
• Allocate employees as per the work requirements in coordination with the concerned departments.
• Development and maintainance of security policy and procedures to monitor all potential information security threats and compliance requirements in order to ensure that information security strategy is robust
• Assisting actively in the design of any new and changed information systems, regarding security requirements
• Investigation and reporting on information security issues, exposures, and threats and recommendation of mitigation actions
• Liaising with technical, business and audit personnel to ensure information security requirements are understood and met
• Ensuring that security logs and events are monitored and appropriate strategies are implemented to address any issues arising
• Integrating Malware defenses, application software security, and wireless access control within a dynamic environment through automation, rapid updating, and with Incident Response processes
• Ensuring inventory assessment of authorized and unauthorized devices, and software
• Establishing and ensuring secure configurations for hardware and software of laptops, workstations, and servers
• Comparing and securing the configurations for network devices such as Firewalls, Routers, and Switches
• Providing technical assistance and advice to IT Operations & IT Business Solutions teams in relation to all information security administration processes and issues
• Contribution to the design of disaster recovery and business continuity plan for security purposes
• Managed the design and setup of Communication Infrastructure (LAN/WAN)
• Configured and maintained Cisco Routers, Switches, Next-Generation Firewall (NGFW)
• Setup and managed the Datacenter Servers that include domain controllers, Exchange mail servers, and Microsoft SQL Server database servers
• Managed and maintained User Access privileges, Internet and E-mail access, and shared resources
• Managed data backup and archive procedures on backend servers
• Monitored servers’ performance, operations, capacity, and recommended preventive actions
• Monitored network performance, operations, bandwidth, and recommended preventive actions
• Coordinated with other units within the IT department on inter-related and cross-functional issues
• Reported the needs for any hardware/software procurement
• Ensured and maintained proper documentation for the network designs and datacenter
• Planned, designed and implemented the Network infrastructure of the company
• Managed the rollout of the new ERP system (Microsoft Navision)
• Managed the rollout of the new automated BMB sales force module using handheld mobile devices
• Implemented and maintained the Messaging System (Microsoft® Exchange™)
• Implemented and maintained the connection to the Internet, its security, and bandwidth management and control (ISA)
• Managed the implementation of the new Vehicle Tracking System & Temperature Monitoring system
• Provided national support for the HQ and remote sales users
• Implemented new recruitment and on-boarding programs for IT staff
• Planned, designed and implemented the Network infrastructure of the Bank and its Agencies across the country
• Managed the Rollout of the new Banking Financial Application (BANKS)
• Implemented an effective and secure connection for the HQ with the Remote Sites through Microwave and Satellite Links
• Implemented and maintained the Messaging System (IBM® Lotus Notes™)
• Implemented and maintained the connection to the Internet, its security, and bandwidth management and control (ISA)
• Provided national support for the HQ (250 employees) and 35 Agencies
• Implemented new recruitment and on-boarding programs for IT staff
*Implement the Network infrastructure;
*Implement and maintain a new Messaging System (Microsoft® Exchange™);
*Implement new IT Strategies;
*Provide consultancy for new IT Projects
Computer Operations & Hardware Lab;
Computer Networks Lab.
• Technical Support
• Network and Systems Administration:
• Cisco equipment
• DHCP and DNS services
• Storage management
• Network and Perimeter Security Administration:
• Accounts management (Microsoft Active Directory)
• VLAN management
• Firewall management (Microsoft Internet Service Administrator - ISA)
• Mail System Administration (Microsoft Exchange & WebMail)
Hardware & Software Support;
Workshop maintenance.