Operations Manager
MAC Cosmetics, Qatar - ALSHAYA TRADING COMPANY
Total years of experience :18 years, 6 Months
2010 - current
MAC Cosmetics, Qatar
- Operations Manager (Qatar, Oman, Bahrain, Lebanon & Jordan)
2019 - New Role added
Clustering Debenhams, Jo Malone & Clinic in Qatar
• People development (Store Managers)
• Staff (In store) development and promotions
• Stockloss control
• Key Performance finance reports
• Cost control
• Budgeting
• Market study (financial, competitor's awareness etc )
• Quarterly, monthly and weekly reports to the brand.
• Recruitment activities.
• Managerial skills.
• Commercial Orientation
• Customer Service up to the required level
• Tracking the out of stock customers requests
• Training New Area Manager for MAC in Poland (Warsaw, Krakow, Wroclaw)
• Grow with us program, Development plans to handle a managerial position.
2008 - 2009
Store Manager, Area in charge Qatar and Oman
• Sales and Marketplace feedback
• Cost control
• Administration (control stores administration through coaching the management)
• Maintenance / Health and Safety (ensure that it is fixed in the stores)
• Seasonal updates (New collections)
• Regional KFR
• MIS tracker
• Store Audit, Loss Prevention, Cost control
• People, Maximizes the potential of store management
• Recruitment new people for the stores
• Weekly, Monthly, Quarterly reports about ( Finance, Market study etc )
• Study Market
• Administration work related to the stores management, LP, Audit
2007 - 2008
MAC Cosmetics, Dubai
Assistant Store Manager
• Assistant Store Manager, MAC Mercato
• Assistant Store Manager, MAC Ibn Battuta Gardens
• Store In Charge, MAC Ibn Battuta
• Store In Charge, MAC Mercato
Store Manager MAC Doha City Center: • Filing, administrative work, driving the store (Staff, sales, Rota etc )
• KFR
• Stockloss Control: ensures store achieves defined stockloss targets
• Sell Through
• Sales: Maximizes sales and exceeds store Budgets
• Visual Merchandizing: Drives highest possible standards of in-store visual impact
• People Management, Development
• Administration related to MAC Stores in Doha and the Head Office
2006 - 2007
Intercontinental Phoenicia Hotel, Beirut- Lebanon
Physiotherapist - Spa Guest Relation
• Responsible for all the treatments (Massage, body treatments, etc ) to ensure the delivery of Quality and the consistency of our products to our clients.
• Performing all Guest relation desk task when needed especially at pick time (Financial tasks, guest welcome, booking & reservation tasks)
• Coordinate with supervisors (beauticians and therapists) to ensure the guest satisfaction.
• Coordinate with supervisors about the schedule (Help to prepare staff schedule according to the Spa and the hotel occupancy)
• Coordinate with the treatment coordinator manager to train the staff on treatments.
• Advise all the guests on the different kind of cures and treatments.
• Advise all the guests on the different kind of programs in the gym.
• Maintains safe hygiene of all equipments and props.
2005 - 2006
Medical trainings + physiotherapy and esthetical work
• Neurology
• IMC
• Radiology
• Treat sports men injuries
• Traumatology
• Rheumatology
• Massage
• Coordinate with other hospital departments to ensure the patient satisfaction
• Responsible of training students on physiotherapy equipments
• Responsible of training students on treatments of the medical cases.
• Physiotherapist at the spa of the Intercontinental Phoenicia Beyrouth
• Private Patients and clients.
2004 - 2005
Medical trainings+ Physiotherapy and esthetical work
• Neurology
• IMC
• Radiology
• Treat sports men
• Private Patients
• Responsible of training students on physiotherapy equipments
• Responsible of training students on treatments of the medical cases.
• Physiotherapist at the spa of the Intercontinental Phoenicia Beyrouth
2003 - 2004
Medical Trainings+ Physiotherapy and esthetical work
• Traumatology
• Rheumatology
• Massage
• Doctor Assistant on surgeries
• Coordinate with other therapists to ensure the quality of the medical work.
• Private patients (Medical Cases)
• Physiotherapist at the spa of the Intercontinental Phoenicia Beyrouth
2002 - 2003
Medical Trainings
• First Aid training
• Massage
• Traumatology
2002 - 2006 Diploma in Physiotherapy (Poitier-France Diplome)
2000 - 2001 1 Year of Law (Lebanese University Jal El Dib, Beyrouth)