Administration Coordinator / Personal Assistant
Lifecare International Insurance Broker
Total years of experience :13 years, 11 Months
Coordinate CEO’s administrative, personal and logistical errands in cooperation with relevant departments, external
contacts as needed
Coordinate leave approvals for CEO’s direct reports and ensures HRMS is kept up to date
Co-ordinates arrangements for key internal / external as required.
Provides "gatekeeper" role in filtering the incoming requests, creating win-win situations for direct access to the
CEO's time and office
Prioritizes conflicting needs; handle matters expeditiously, proactively, and follows-through on tasks to successful
completion, often with deadline pressures
Managing an extremely active calendar of appointments
Arranging complex and detailed travel plans, itineraries, and agendas
Compiling documents for travel-related meetings
Coordinates the required visa processes/documentation as required
Coordinates travel plan changes as and when required
Filing
Booked, re-schedule, cancel an appointment with the doctor
Interview and pre-register patients details at the time of or prior to their appointment
Input patient information in the system to initiate a medical record
Answer telephone calls, web chats and replying email inquiries
Booked and schedule an appointment for PCR patients
Monitoring the nurse on duty who’s collecting patient sample
Receiving payments through cash, card or payment link
Generating and sending invoice to the patient
Sending SSF to respective laboratories
Creating Hasana ID’s of the patient
Substitute to the call center and reception if someone is on leave
Call the booked patient to confirm a day before their appointment
Serve visitors/clients by greeting, welcoming and directing them appropriately
Notifies company personnel of visitor arrival
Informs visitors/clients by answering or referring inquiries
Answer telephone calls and replying email inquiries
Maintain computer and manual filing systems
Prepare and monitor invoices
Keep a safe and clean working station by complying procedures, rules and regulations
Handling company corporate accounts in a variety of sectors
Make travel and hotel booking, issuing travel insurance
Answers travel related telephone, telex and email queries to provide relevant information to customers
Coordinating with the suppliers
Building rapport to the clients to ensure customer satisfaction
Responsible for assuring the staff punctuality
Allocating the duty roaster of the staff specially on Fridays and holidays
Reporting to the HR regarding complaints and suggestions
Assisting the clients regarding tickets, hotel booking and inbound tours
Dealing with walk-in clients to fulfill their travel requests and achieve set customer service
Answers travel related telephone, telex and email queries to provide relevant information to customers
Actions queues promptly to affect all reservation changes and subsequently reduce booking volume and GDS fees
from the airline
Helps plan a schedule for customer to ensure they reach their destination via the best route and at the lowest cost
Checking all the documents required and assist customers for applying Dubai Tourist Visa
Submitting weekly report to the operation manager
Analyzes routing/itinerary and calculate best fare construction for the customers
Handle bookings/reservations for corporate as well as individual accounts
Issuing tickets of the passengers travelling to and from different countries using Galileo CRS
Re-issuing and refunding tickets
Responsible for extracting customer requirements and passenger information for travel purposes
Sending/replying emails and fax necessary documents to customers
Checking all the documents required and assist customers for applying Dubai Tourist Visa
Responsible for coordinating cash, check and credit card payment to the Cashier
Resolves customer queries by providing information
Maintain good business relationship with clients and ensuring total customers satisfaction