Joy Arcenal

• Personalizing customer service to go beyond and above each of our valued clients' needs. Excellent Customer Service is always done and observed.
• Preparation of LPO "Local Purchase Orders", Sales Invoice and Sales Quotation.
• Responsible for our products shipments. Preparation of shipment PL and Shipment Invoice. Coordinates with different departments and suppliers to ensure our products timely arrival so that our promised schedule is met without delay. Collections of shipment making sure each products component are complete and the specs are right and in excellent condition.
• Maintain proper filing and keeping of all the documents related to each and every project.
• Responsible for the staffs time and attendance sheet.
• Responsible for the staffs renewal of visa, labor card and Insurance.
• Responsible for staffs important data and maintaining and uploading it into our company's system.
• Responsible for the preparation and schedule of the staffs and managers Business Trips. e.g. Plane ticket and visa to from the country, hotel accommodation.
• Responsible for the company's vehicle/service maintenance, expenses and yearly insurance.
• Managing and monitoring of our company's other expenses. Modified Petty Cash. e.g. payments, vehicles fuel and expenses, staffs travel allowances.
• Handling of FC "Foreign Currency" to be exchanged with for a good price. Contacting different Exchange Houses to get the best deal.

• Giving good customers service to the customer, to meet their expectation.
• To process cash, cheques and other financial transactions in accordance to guidelines provided by the company with accuracy and efficiency.
• Ensure assigned work activities are carried out as per Company policies and procedures.
• Handle foreign currency, remittances, traveler’s cheques and other customer transactions as assigned by the branch management with zero defects.
• Ensure cash handling is done as per company policy, and cash balance at assigned “Till” is accurately tallied and appropriately handled as instructed by the branch management.
• Provide advice and guidance about ARIE products and services to customers as and when necessary.
• Maintain integrity, professionalism and a friendly attitude while handling transactions and during other customer interactions Responsible for security of Financial Instruments such as Drafts, Cheques and Travelers Cheque.
• Responsible for security of Financial Instruments such as Drafts, Cheques and Travelers Cheque.
• Provides fast, excellent and error free remittance to customers from the published timing of the branch in a very professional way.
• Respect AML rules, policy and procedures of the company wherever applicable.
• Responsible for servicing client's transactions by processing worldwide bank telegraphic transfer.

• Attends to walk-in customers.
• Accurate processing of clients transaction over the counter such as cash advance, money transfers, bills payment, salary payment, selling cards (E-card, National Bank of Abu Dhabi card, NOL Card), and changing Dirham to other currency and vice versa.
• Verifies the actual cash to detect the counter feat bills and check receive money against the amount in slip and to the system.
• Receives and request payments for National bonds and Du.
• Verifies the actual cash to detect the counter feat bills and check receive money against the amount in slip and to the system.
• Request ID to the customer and verify the name as well as the signature against the information on the voucher.
• Ensures that all transaction has a voucher.
• Checks and recount Dirham’s and other currencies base on the tally sheet.
• At the end of the day count all the money and balance base on the tally sheet and take all the report of cash advance, E card, NOL card also the salary payment.
• Consistently provide good customer service.
• Assist customers regarding inquiries on basic products and services of the exchange.

• Checks Teller’s box in order to determine if amount in transfer slip tallies with total cash in box and recounts money requested from officers as supply to meet the daily needs of clients.
• Accurate processing of clients over the counter transactions like encashment, withdrawal, deposit taking and other bills payment transactions.
• Upon receipt of check, examines for technicalities, request for the required documents then validates transaction. Also upon the receipt of withdrawal slip the signature verify to the authentication of signature.
• Validate and verifies actual cash to detect counterfeit bills and checks received from client as against amount indicated in deposit slips.
• Checks accuracy of deposit slip entries as to proper form used, account name, account number, breakdown and total amount, check number and drawee bank (in case of check deposit). And inspect properly endorsed and depositor’s correct and complete account number is indicated at the back of each check deposit.
• Receives and validate payments for SSS, Telegraphic Transfer etc. And accepts payments from sale of GC’s, MC’s, DD’s, and SDB Rentals etc.
• Consistently provide customer sales and service, cross selling of banks.
• Ensures that all processed transactions bear the teller validation, stamp and initials.
• Responsible for the tellers counter of cash, checks banks documents, other items of value and place rubber stamps inside the Picos box of safe keeping inside the vault

• Checks Teller’s box in order to determine if amount in transfer slip tallies with total cash in box and recounts money requested from officers as supply to meet the daily needs of clients.
• Accurate processing of clients over the counter transactions like encashment, withdrawal, deposit taking and other bills payment transactions.
• Upon receipt of check, examines for technicalities, request for the required documents then validates transaction. Also upon the receipt of withdrawal slip the signature verify to the authentication of signature.
• Validate and verifies actual cash to detect counterfeit bills and checks received from client as against amount indicated in deposit slips.
• Checks accuracy of deposit slip entries as to proper form used, account name, account number, breakdown and total amount, check number and drawee bank (in case of check deposit). And inspect properly endorsed and depositor’s correct and complete account number is indicated at the back of each check deposit.
• Receives and validate payments for SSS, Telegraphic Transfer etc. And accepts payments from sale of GC’s, MC’s, DD’s, and SDB Rentals etc.
• Consistently provide customer sales and service, cross selling of banks.
• Ensures that all processed transactions bear the teller validation, stamp and initials.
• Responsible for the tellers counter of cash, checks banks documents, other items of value and place rubber stamps inside the Picos box of safe keeping inside the vault.