joy antoun

•Product knowledge.
•Client acquisition and retention.
•Goal setting and forecasting.
•Closing sales.
•Written and verbal communication.
•Meeting or exceeding sales goals
•visual merchandising
•managing inventory

•Fulfilled all retail clerk duties in high -end sales outlet. Handled customer service including POS, sales and inventory management.
•Maintained high level product knowledge. Received 95% positive marks for conveying product features &benefits, as reported customer surveys.
•Built customer loyalty through fostering stronger relationships. Retained average repeat-customer scores 21% higher than other associates.
•Used expert level communications skills to zero in on true customer needs., Overall 93% positive ratings from customers in post sale surveys.

• Following up the housekeeping for cleanliness &maintenance
• Daily check of cleaned rooms
• Notify managers of necessary repairs
• Keep linen room stocked
• Report all lost& found items to housekeeping manager
• Setting the housekeeping daily cleansing schedule

• Check outlets before, during &after shift for proper set-up and cleanliness.
• Perform and supervise the staff’s compliance with consistent safe and sanitary food & beverage handling &serving. Monitor and control maintenance/sanitation of the restaurant &equipment.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Ensure outlet staff greets guests in a friendly &courteous manner &explained any specials or promotions.
• Resolved issues with guests and ensured client return and satisfaction
• Answered guest inquiries & complains
• Checked guests in/ out
• Took reservations, issued confirmations And invoices

• Ensured proper cleanliness was maintained in all areas of the bar and front of the house.
• Ultimately responsible for the dinning room’s appearance, consistency of set up, food and beverage service and quality of the experience
• Resolved guest complaints according to the hotel policy in a professional manner.
• Scheduled and directed staff in daily work assignments to maintain productivity.
• Assisted the GM on the supervision of events from setup to execution.
• Answered guest inquiries & complaints
• Checked guests in/out
• Took reservations, issued confirmations and invoices
• Set housekeeping daily cleansing schedule of the front area, back area , bar &public area.