Marijoy Macatula

Managedinboundcustomeremailswithtimely, accurateresponses
Resolvedinquiriesandconcernstoensurecustomersatisfaction
Scheduledand coordinatedappointments, optimizingcalendars
Guidedcustomersthroughservicesandnextsteps
Escalatedcomplexissuestoappropriateteamsforresolution
Collaboratedwithcross-functionalteamsforseamlessservice
Trackedandfolloweduponinquiriesandappointments

Managedover 50+dailycustomerinteractionsviaphone, email, andlivechat,
achievinga95% satisfactionratebyprovidingpromptandaccuratesupport.
Conductedresearchtoaddresscustomerconcernsandimproveteam
responses, boostingcustomersatisfaction.
ManagedCRM updatesanddataentry, ensuringaccuraterecordsand
improvingticketresolutiontime.
Coordinated20+ monthlytravelarrangementsforexecutivesandclients,
optimizingschedulesandreducingbookingcostsby10%.
Supportedsocialmediacontentcreationtoincreasecustomerengagement.
Providedprojectmanagementsupport, trackingtasks, andensuringdeadlines
weremet.
KeyAchievement:Implementedanewclient-trackingspreadsheetin
GoogleSheets, improvingresponseefficiencyby25%.
Managedemailcorrespondence, prioritizingurgentrequestsfortimely
resolutions.

Provide technical assistance and support to customers.
Troubleshoot and resolve customer issues related to provider products and services.
Diagnose and resolve hardware and software problems on devices.
Educate customers on products, features, and usage to enhance their overall experience.
Maintain accurate records of customer interactions and solutions provided.
Provide exceptional customer service and ensure customer satisfaction.