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Marijoy Macatula, VirtualAssistant

Marijoy Macatula

VirtualAssistant·IndependentContractor

Philippines

Bachelor's degree, Chemical Engineering

Work experience

Total years of experience: 4 years, 2 months

VirtualAssistant

November 2025 - June 2026

IndependentContractor

United Arab Emirates

November 2025 - June 2026

Managedinboundcustomeremailswithtimely, accurateresponses
Resolvedinquiriesandconcernstoensurecustomersatisfaction
Scheduledand coordinatedappointments, optimizingcalendars
Guidedcustomersthroughservicesandnextsteps
Escalatedcomplexissuestoappropriateteamsforresolution
Collaboratedwithcross-functionalteamsforseamlessservice
Trackedandfolloweduponinquiriesandappointments
Company industry:
Business Consultancy Services
Job role:
9145

VirtualAssistant

June 2022 - November 2025

ParetoInc.

June 2022 - November 2025

Managedover 50+dailycustomerinteractionsviaphone, email, andlivechat,
achievinga95% satisfactionratebyprovidingpromptandaccuratesupport.
Conductedresearchtoaddresscustomerconcernsandimproveteam
responses, boostingcustomersatisfaction.
ManagedCRM updatesanddataentry, ensuringaccuraterecordsand
improvingticketresolutiontime.
Coordinated20+ monthlytravelarrangementsforexecutivesandclients,
optimizingschedulesandreducingbookingcostsby10%.
Supportedsocialmediacontentcreationtoincreasecustomerengagement.
Providedprojectmanagementsupport, trackingtasks, andensuringdeadlines
weremet.
KeyAchievement:Implementedanewclient-trackingspreadsheetin
GoogleSheets, improvingresponseefficiencyby25%.
Managedemailcorrespondence, prioritizingurgentrequestsfortimely
resolutions.
Job role:
9145

Technical Support Representative

January 0001 - January 0001

January 0001 - January 0001

Provide technical assistance and support to customers.
Troubleshoot and resolve customer issues related to provider products and services.
Diagnose and resolve hardware and software problems on devices.
Educate customers on products, features, and usage to enhance their overall experience.
Maintain accurate records of customer interactions and solutions provided.
Provide exceptional customer service and ensure customer satisfaction.
Job role:
Customer Service and Call Center

Education

University of Santo Tomas

June 2025

June 2025

Bachelor's degree, Chemical Engineering

Philippines

Training and Certifications

Training
Lean Six Sigma White Belt
The Council for Six Sigma Certification Show credentials

Hobbies and interests

Bowling

National Athlete