Joy Marinas

Senior Analyst at ANZ Bank

• Philippines
• My current job since January 2015

Senior Level 2 Network Engineer at Verizon Business

• Philippines
• July 2007 to January 2015

• Provide Tier 2 support for various internal NOC’s troubleshooting mostly routing issues (e.g. BGP) and Quality of Service issues, coordinate resources where necessary and serve as escalation point to 1st level operational teams
• Respond to and resolve IP network issues within the timeframe of severity level agreements
• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment
• Provide direct customer base support for changes on managed devices as needed by the customer thru proper change management process, i.e. circuit upgrades and QoS policies
• Communicate to customers, resolution and root cause resulting from the outage or service interruption
• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity

Provisioning Engineer at Bayan Telecommunications Inc.

• Philippines
• July 2004 to July 2007

• Provisions circuit such as DSL circuits, Frame Relay, IPVPN, ATM channels, Leased line and network-related service work orders and engineering work orders
• Single point of contact on all circuit collection initiated as temporary deactivation and/or reactivation of service as well as request for additional IP addresses
• Manages bandwidth allocation and preservation for mission critical traffic
• Provides cascade of technical training to various groups for the installation, operation, and maintenance of different data network elements and system controllers
• Assigns IP addresses and management of DSL service
• Monitors all network elements by conducting regular checklist using different Data NMS tools
• Operates and maintains the following equipment using appropriate technologies:
- Nortel Passport switches
- Access multiplexers such as GDC, Lucent AMAS and Nortel PDMX equipment
- DSLAM equipment such as Conklin, Lucent AMAS broadband and Lucent MRT equipment
- Cisco router 7200/7500/3600 series, Cisco AS5300 switch and Lucent Max TNT RAS
- Nortel and Lucent NMS server as well as RADIUS server such as Navis and Linux
- Ethernet DSL Access Network (Ericsson)
• Conducts regular back-up configurations of NMS server
• Provides technical assistance to field engineers for DSL applications using different Microsoft OS