Clinic Coordinator
Dubai Homeopathy health centre
Total years of experience :19 years, 11 Months
Manage telephone calls (to be answered within 3 rings)
Ensure all visitors are welcomed in a courteous and professional manner
General administration for various departments to include drafting letters, archiving documents, etc.
Coordinate and book meeting rooms
Providing refreshments for guests, management and colleagues, when necessary
Ensure Therapy rooms are tidy and clean at all times.
Manage supplier and contractor relations (cleaners, office supplies etc.)
Effective and timely communication to all necessary internal departments
Monitor and control office equipment stocks
Organise post, emails, deliveries and couriers
Maintain document tracking system.
Direct and coordinate activities of theTherapist
Oversee the collection of Patients fees and outstanding dues.
follow up Patients Doctor's appointment
Travel agent Jun 2001 to May 2011
PLANET TRAVEL AND TOURS LLC, Dubai, UAE
Travel Coordinator/Admin Assistant Jun 1999 to May 2001
AHMED BIN DHAHER GROUP Dubai, UAE
Customer Service Supervisor Oct. 1995 to Nov. 1998
MAF Group of Company LLC. Dubai, UAE
Receptionist Aug 1993 to Jun 1995
DUTY FREE PHILS. INC., Paranaque, Philippines
Receptionist/Customer service Functions: * Answering phones, filing, follow-up emails, purchasing, coordinating celebrations, etc.
* Monitor the use of office supplies and equipment.
* Manage the appointment schedule and assist clients/ patients in rescheduling.
* Oversee the collection of Patients fees and outstanding dues.
* Coordinate and oversee maintenance and cleaning operations.
CUSTOMER SERVICE FUNCTION: * Investigate customer's problems and find solutions.
* Communicate with customers via phone, email, or letter.
* Handle major incidents that cannot be resolved by trainee.
* Resolve complaints and order issues.
* Ask customers to provide feedback on agents and customer service experience.
* Keep abreast of new company products and services.
* Issue refunds to customers and oversee product exchanges and returns.
Travel Agent Functions/ Travel Coordinator
* Plans itineraries, and arranges accommodations and other travel services for customers.
* Converses with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
* Books transportation and hotel reservations, using computer terminal or telephone.
* Plans, describes, arranges, and sells itinerary tour packages and promotional travel incentives offered by various travel carriers, utilizing knowledge of available travel services and promotional techniques.
* Kept informed of Airline rules and regulation, tariffs and other industry requirements
* Adeptly dealt with different airline/airfare contract and pricing.
* Arrange employee's flight plan, organize ground transportation like car rental, bus rental ofr travelling employee.
* Perform with Travel Agency to verify travel details and arrange reservations using existing flight schedules as well as Internet resources.
* Research and resolve all incorrect charges with respected to entire travel program.
* Identify most suitable as well as best quality service with reasonable possible rates.
* Record and monitor travel expenses and bill them to the appropriate department.
* Keep current with internal and external rules and regulations governing international travel. Maintain knowledge of airline tariffs and international practices.
Administrative/Accounts Functions: * Assist in the planning, coordination and implementation of schedules for clients and therapist.
* Filing and updating information such as employee personal information, absences, performance, earnings, and dates of and reasons for employee terminations.
* Preparing timesheet for monthly payroll.
* Withdrawing cash from the bank for payroll purposes.
* Manual preparation of payroll for employees.
* Petty cash custodian.
* Dealing with local Municipality for securing Business permits and other required permits.
* Creating and building client schedule
* Taking dictation and write business letters under his direction.
* Arrange schedule, appointments and business meetings.
* Making replenishment report of Managing Director.
* Maintain effective office filing system, keeping personal and confidential files.
* Manage Manager's diary; schedule and coordinate appointments and meetings and accompanying him if necessary.
